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Great Citizen / Super Citoyen

Re: Upfront payment for entire year - still get AutoPay rewards?

Yes, I only ever made one payment with my credit card, the first one, and i get the autopay discount every month. now with rewards I will likely never have to use the card again Smiley Wink

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Mayor / Maire

Re: Upfront payment for entire year - still get AutoPay rewards?

Wow I just helped somebody pay for almost a year, she used to be with speakout and she moved last year to 10 plan, now she's paying $7 with loyalty and autopay and she complained to me that the only thing she's still missing from her speakout years is paying only once or twice per year. She would usually load when they have buy $100 get $125 promo. So I told her it's totally possible and she dumped 72. I passed her code to couple of people so it may be enough to get her through the year.

But yes she's definitely staying

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Mayor / Maire

Re: Upfront payment for entire year - still get AutoPay rewards?

PM is prepaid service and on month-to-month with no contract.  Since there is no refund of the fund in your PM account if you cancel your PM account early. PM will be laughing to the bank if you are creating a 1 year virtual contract by adding enough fund to pay for 1 year service in your account.

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Mayor / Maire

Re: Upfront payment for entire year - still get AutoPay rewards?

Oh @popping there is a refund of any money you put on your account before it gets used up for your plan. If you can have proof of payment and you didn't consume it with the service you can have if back, it's your money. The rewards and referral bonuses you can't cash out but everything that went in by voucher out credit card payment is refundable if not spent. Even vending machines have a button you can press to get your money back if you didn't pick the item from it

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Mayor / Maire

Re: Upfront payment for entire year - still get AutoPay rewards?


@kselmak wrote:

Oh @popping there is a refund of any money you put on your account before it gets used up for your plan. If you can have proof of payment and you didn't consume it with the service you can have if back, it's your money. The rewards and referral bonuses you can't cash out but everything that went in by voucher out credit card payment is refundable if not spent. Even vending machines have a button you can press to get your money back if you didn't pick the item from it


My sister was with Telus prepaid. When she visit me a year ago.  She purchased $100 Telus topup voucher and added to her account.  She still had about $20 at her Telus prepaid account.  Telus told her that there is no refund.  She switched to PM $10 50/50 plan before PM grandfathered the $10 50/50 plan on Oct 6th, 2019. 

 

Speakout prepaid told me the same thing about the fund in my mother's account.  I found PM couple days after I topup her Speakout account with $100.  I ended up waiting for 10 months before I ported out the Speakout number leaving $20 in the Speakout account.

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Mayor / Maire

Re: Upfront payment for entire year - still get AutoPay rewards?

I had an unhappy referral get his 50 back by cheque, you have to contact them before you port out, you do have rights, I don't know how he bargained but he got it back. With prepaid you don't get back they money that was paid for the service, if it's in your available funds nothing was (pre)paid with it.

 

Btw. Nobody is going back to service that held you hostage or took it from you. But I know he'll be back once he needs cell and has signal where he is.

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Mayor / Maire

Re: Upfront payment for entire year - still get AutoPay rewards?

@kselmak  There is no provision in the WCC that requires prepaid mobility service providers to refund credits in a customers account. Public mobiles terms of service clearly states there are no refunds of funds/credits in a customers account. So @popping  is correct in her statements.

     However public mobile being unique in this regard....has on a case by case basis issued refunds of account balances and very occasionally on prepaid services rendered when the "contract" has been fustrated possibly by one or both parties (pm vs customer). As a gesture of good will, to settle a BBB compliant, to avoid a CCTS complaint and/or to maintain good customer relations. I believe that public mobile genuinely cares about their customers and maintaining a good public image and reputation.

       This is an important part of retaining current customers, having repeat return customers and recruiting new customers with a business model whose marketing costs are kept low, mostly internet or social media based, by word of mouth and by referral. Maintaining that public image is paramount and shows why moderators generally grant most requests for credits that are the customers fault. Unfortunately this isnt always the case with new moderators and pm does lose new customers because of this. But it does keep most of its customers loyal and great marketers and sales personnel so that we continue to generate new business for them.