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Great Neighbour / Super Voisin

Unable to receive calls from landlines

I have an iPhone 8 Plus and installed the SIM card and started using my phone. I can send and receive texts and I can send and receive calls from other mobile phone. I can call landlines. All my data services work. 


I cannot receive calls from landlines and this is becoming a serious problem. I have taken the SIM card out and re-inserted it. 

 

I desperately need this fixed. 

 

Best, Vancouver1

Re: Unable to receive calls from landlines

@Vancouver1 By any chance, did you ask for a phone number to be ported in? Are you a new customer?

Great Citizen / Super Citoyen

Re: Unable to receive calls from landlines

Did you port a number? Restarted the phone? The best thing would be to contact a moderator using Simon (the ?tionmark ). Type moderator and follow the prompts to get to one .

 


@Vancouver1 wrote:

I have an iPhone 8 Plus and installed the SIM card and started using my phone. I can send and receive texts and I can send and receive calls from other mobile phone. I can call landlines. All my data services work. 


I cannot receive calls from landlines and this is becoming a serious problem. I have taken the SIM card out and re-inserted it. 

 

I desperately need this fixed. 

 

Best, Vancouver1


 

Great Neighbour / Super Voisin

Re: Unable to receive calls from landlines

I did not port my previous number. The SIMON question thing is useless. I can't get anywhere with its suggestions. 

Mayor / Maire

Re: Unable to receive calls from landlines

@Vancouver1 Turn on airplane mode, wait 15 sec and turn it on again, restart phone, check to see if you have block unknown callers set, send a ticket to @Moderator_Team.

 

To contact a moderator, create a support ticket:
Explain your issue to SIMON, seen below:simon.PNG

 

 

 

Use as few words as possible to allow the BOT to understand (e.g. no service, can't send texts, can't call out or no data). Answer Simon's questions until you get here:

 

Spoiler
supportticket.png

@Moderator_Team will respond to your concern through the community's private messaging system, usually within 48 hours.


Watch for this indicator of a private message from a moderator.

privatemsg.png

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

 

About @Moderator_Team
Moderator Hours: Monday-Friday: 8AM- 12AM EST; Saturday & Sunday: 8AM-10PM EST

 

Town Hero / Héro de la Ville

Re: Unable to receive calls from landlines

It appears the port may not be complete as of yet. Porting can take several hours or into next day, from my experience. Insert previous sim card until port is complete. When sim card stops working, remove it and enter PM sim. The port should now be complete.

Model Citizen / Citoyen Modèle

Re: Unable to receive calls from landlines

What happens when someone calls you? Do they get your voicemail, or some other problem message?

 

If it goes to public mobile voicemail, your phone might be in some kind of do-not-disturb mode.

 

If the caller gets some other kind of problem message, a moderator may need to check, as previously mentioned.

Great Neighbour / Super Voisin

Re: Unable to receive calls from landlines

Hi, I did not port a number and have been a customer for 5 months. This has been an ongoing problem and I am in touch with the moderator to try to resolve it. Taking the SIM out and restarting the phone did not resolve the issue. Best

Model Citizen / Citoyen Modèle

Re: Unable to receive calls from landlines

I can understand the frustration. This sounds a lot like some recently reported issues with people who pick phone numbers in the newest area codes. (ie 236 and 672 in BC, and 365 in GTA) Also calls from land lines within the same city being flagged as long distance. (ie Oakville ON). Some have also found authentication providers also don't recognize these new area codes to send text messages to (ie banks, google).

 

In theory if any of this resembles your issue, it would affect any Telus, Koodo, or Public mobile subscriber with a phone number in your area code+prefix as it is a routing issue with the land line provider's call routing, and the problem should be reported to them.