Unable to activate, can't select new number or port my number

[ioustinos]

I'm trying to activate my SIM card and port my number over from Freedom Mobile but there's no region available in the drop down for a new number and I get the 'alternate phone number regex help' error when I try to port the number over.

I've tried IE, FF, Chrome. Tried multiple different alternate phone numbers, tried just doing the PIN or IMEI but as soon as I put anything in the alternate phone number field it gives me the error.

If I could get some help getting the SIM activated it'd be greatly appreciated. Thanks.

[ninizinzu]

I went through the same troble. I just redid it and it worked. 

[ioustinos]

Yeah had to hit the checkbox before filling out the information above the checkbox...anyways got it going, thanks.

[SD08 · Accepted solution]

Be sure to click on the checkbox "I am authorized to transfer this phone number" BEFORE you enter any details.

Some other tips to try:
-clear your browser cookies/cache
-use private/incognito browsing mode
-turn off ad/pop-up blockers
-use a different device (tablet, desktop, laptop)

If that doesn't help, you should send a private message to any moderator listed here:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...
Include your phone number, PM SIM card number, and e-mail address.