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Great Neighbour / Super Voisin

Unable to SignUp

Hi there,

 

I switched from Kodoo to PM this Wednesday (May 15) using a retail partner. They created an account, configured an email and set a pin code. They also did a number transfer for me and my phone was fully working at the same day. I received an email from PM to complete self-serve setup - so email address is correct for sure.

 

Unfortunatelly I cannot complete the process:

Clicking on SetUp will lead to the following message:

The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.


Restoring password doesn't work as well (with assumption I have an account).
Sorry, we’re unable to verify your email address.

 

*611 works fine, it's just Self-serve issue.

 

What should I try? Can moderators help me with creating a ticket?

Mayor / Maire

Re: Unable to SignUp

@dmitryb 

You probably need to private message the moderator.  Must be some glitch with your account set up process.  

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Here is the thread about creating a self service account:

https://www.publicmobile.ca/en/on/get-help/articles/create-a-self-serve-account

 

You could also try a different web browser, clearing cache or going incognito mode.  Sometimes also the website is finicky.  

Model Citizen / Citoyen Modèle

Re: Unable to SignUp

 
Model Citizen / Citoyen Modèle

Re: Unable to SignUp


@dmitryb wrote:

Hi there,

 

I switched from Kodoo to PM this Wednesday (May 15) using a retail partner. They created an account, configured an email and set a pin code. They also did a number transfer for me and my phone was fully working at the same day. I received an email from PM to complete self-serve setup - so email address is correct for sure.

 

Unfortunatelly I cannot complete the process:

Clicking on SetUp will lead to the following message:

The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.


Restoring password doesn't work as well (with assumption I have an account).
Sorry, we’re unable to verify your email address.

 

*611 works fine, it's just Self-serve issue.

 

What should I try? Can moderators help me with creating a ticket?


@dmitryb  Try this to self register your account:

https://selfserve.publicmobile.ca/self-registration/

Deputy Mayor / Adjoint au Maire

Re: Unable to SignUp

 

Sounds like something a MOD can help with.... hope things get fixed up soon!