@simonguillot in that case, you will need to click here to send a private message to the @moderator_team for assistance. They are Public Mobile support employees who can help with your issue.
In your message please include:
Note: Community Moderators are available from Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [All times in Toronto/Montreal time zone]. You can message them at any time, and they will respond as soon as possible within those working hours. More information about the community moderators.