cancel
Showing results for 
Search instead for 
Did you mean: 

The number entered does not belong to a valid Public Mobile Subscriber public mobile error

pat123
Good Citizen / Bon Citoyen

Starting on June, I switched to Public Mobile.  I switched my Public Mobility number to my old rogers number.  However, today, when I tried to refer my mom to Public Mobile, I recieve the error stated above.

17 REPLIES 17


@mjsteven wrote:

Still it is not working.

I tried many times.


Send a message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

mjsteven
Great Neighbour / Super Voisin

Still it is not working.

I tried many times.

Bubbly100
Great Citizen / Super Citoyen

Glad this was resolved thankfully for me there was no problem signing up! 


@mjsteven wrote:

"The number entered does not belong to a valid Public Mobile Subscriber public mobile error"

 

I have a this problem too.


Please see the post 3 above this post to deal with this issue.

mjsteven
Great Neighbour / Super Voisin

I have a this problem too.

mjsteven
Great Neighbour / Super Voisin

"The number entered does not belong to a valid Public Mobile Subscriber public mobile error"

 

I have a this problem too.

koimr1
Deputy Mayor / Adjoint au Maire

@marei:

 

Send a private message to the mods by clicking here and give them your phone number, email address, SIM card number and a description of the problem (including the error message you are getting).

 

They will get to you and sort this out, as you can see it's happened to others before you. 🙂

marei
Great Neighbour / Super Voisin

Hi,

The number entered does not belong to a valid Public Mobile Subscriber. what next?

Mary_M
Retraité / Retired
Retraité / Retired

Hey @leejpearl,

 

Sorry to hear about this!

 

Can you please send me your phone number via private message? We may need to submit a ticket in order to get this rectified by our technical team

 

I look forward to your reply 🙂

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

leejpearl
Great Neighbour / Super Voisin

I am geting this same message. Can you please advise

hitchmanphoto
Great Neighbour / Super Voisin

I'm having the same issue.  I keep getting a " The number entered does not belong to a valid Public Mobile Subscriber." error.  I don't understand what i'm doing wrong.

jeremyclee
Good Citizen / Bon Citoyen

I'm getting the same error.. my wife is trying to sign up, but it says my number isn't valid :@

pat123
Good Citizen / Bon Citoyen

PMed.  Thanks.

Shazia_K
Retraité / Retired
Retraité / Retired

Hello @pat123

 

I'm sorry about that! 

 

I think I missed your message can you send it back please? 

 

Thanks,

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

pat123
Good Citizen / Bon Citoyen

May I ask you to take a look. I have sent the info via PM on Monday.

 

Thanks.

Shazia_K
Retraité / Retired
Retraité / Retired

@pat123

 

I'm sorry about this, 

 

Can you send me your Public Mobile phone number via private message? 

 

Thanks,

 

shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

JaK
Deputy Mayor / Adjoint au Maire

Hi @pat123

 

That sometimes happens, one can normally fix you up. @Shazia_K @Mary_M

Need Help? Let's chat.