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Good Citizen / Bon Citoyen

Texts not sending or being received

I've just joined public mobile.

 

My texts to certain people are sending fine, while with other people I can't send or receive anything. 

 

I'm on a Huawei mate SE that I just brought over from bell. 

Re: Texts not sending or being received


@Bionicle77 wrote:

I've just joined public mobile.

 

My texts to certain people are sending fine, while with other people I can't send or receive anything. 

 

I'm on a Huawei mate SE that I just brought over from bell. 


On some Android-based phones, there is a software bug that causes some outgoing text messages to fail.  This can happen after inserting a different carrier's sim card and when having an existing message thread with someone.  Sometimes, it is necessary to delete the entire message threadm but please note that you will lose any information contained within those messages if you do that.  If this software bug has kicked in, you will then be able to send outgoing text messages to that person.

 

However, what is curious is not being able to receive incoming text messages from some people. Even if you were affected by that bug that I mentioned earlier, you would have still been able to receive text messages from those people.

 

By any chance, did you port/transfer your phone number when you came from Bell?

Model Citizen / Citoyen Modèle

Re: Texts not sending or being received


@Bionicle77 wrote:

I've just joined public mobile.

 

My texts to certain people are sending fine, while with other people I can't send or receive anything. 

 

I'm on a Huawei mate SE that I just brought over from bell. 


@Bionicle77   That is happening because your port from bell has not completed yet. Once the port is 100% complete you will receive a text from PM and everything should start working as should provided you are not on the $15.00 plan. (PM is experiencing some issues with that plan).

Model Citizen / Citoyen Modèle

Re: Texts not sending or being received

@Bionicle77 : Could you please elaborate more on what you meant by "can't send or recieve". Do you get some kind of error message when you try to send the messages?  

Good Citizen / Bon Citoyen

Re: Texts not sending or being received

I get no error message in sending, and people trying to send to me also don't get an error message. But in talking to people, they're not receiving my texts, and I'm not receiving theirs. 

 

Could be just related to the process of porting the number, as was mentioned above.

Good Citizen / Bon Citoyen

Re: Texts not sending or being received

I did transfer my number from bell.

It seems that for some people I have no trouble sending or receiving, and for others I cannot send or receive  

Good Citizen / Bon Citoyen

Re: Texts not sending or being received

Thanks, I'll wait and see if I get that text soon. 

 

I'm not on the $15 plan. 

Model Citizen / Citoyen Modèle

Re: Texts not sending or being received


@Bionicle77 wrote:

I did transfer my number from bell.

It seems that for some people I have no trouble sending or receiving, and for others I cannot send or receive  


@Bionicle77  Are the people you are able to send/receive texts Public Mobile/Koodo/Telus subscribers?

Model Citizen / Citoyen Modèle

Re: Texts not sending or being received

@Bionicle77 : Try deleting the thread method as mentioned by @computergeek541 above. If that doesn't work; I would suggest to contact the moderators through a private message. The instructions and the link to do so is given in the link below. 

 

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating...

Good Citizen / Bon Citoyen

Re: Texts not sending or being received

Yes, it seems that the people I am able to send to are Telus customers