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Texting not working on Iphone 6S

ABrown
Good Citizen / Bon Citoyen

Hi, i recently joined Public Mobile. I unlocked a rogers Iphone 6S and now have public mobile actively working on my phone. I was able to switch APN settings to get LTE network and everything. This is all great but it cannot get outgoing texts to send (SMS). iMessage still works obviously. Please help, i have restored it twice now hoping that would help but i got nothing

 

Adam

11 REPLIES 11

mschneids
Great Neighbour / Super Voisin

I have talk/text plan only with no data, and wasn't able to send text messages as SMS outside of wifi.   I turned off the cellular/data icon in settings and then it worked.  

 

IMG_7665.PNG 

luke11992
Model Citizen / Citoyen Modèle

Do you get a notification on your phone saying "Cannot send Message; iMessage needs to be enabled to send this message"? This is an issue I'm currently having when trying to text friends with iPhones

CS_Agent
Customer Support Agent

Hi @ABrown 

 

Thanks for contacting us.

 

I just sent you a private message, could you please reply to me with the necessary information?

(privately also)

 

Thank you!

Gregory

ABrown
Good Citizen / Bon Citoyen

Still not able to text. I reset network settings and turned on and off all message options. 

When i try and correct network settings i only get three options. 

 

APN:

username: 

Passord:

 

I dont get the rest of the options to change. 

I input the APN correction but that hasnt solved the issue. 

 

What should i try next.

 

Thanks

@ABrown Correct iPhone settings: Settings >> Messages >> iMessage ON, Send as SMS ON, MMS ON >> Send & Receive should show your current PM phone number and your iCloud email address.

 

 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Capitan
Great Neighbour / Super Voisin

oops saw you had already reset network setting and nada. 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Outgoing-Texting-not-working/...

 

try this 

 

Phone


Step 2:

You will need to input the following information:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC:

MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Step 3:

Select Save/Done. Select Public Mobile to connect to the Public Mobile network

Capitan
Great Neighbour / Super Voisin

Have you tried resetting your network settings?  I have an iphone 6S and it worked fine. 

 

ABrown
Good Citizen / Bon Citoyen

still not working

ABrown
Good Citizen / Bon Citoyen

I did that but did still not working

MoreYummy
Mayor / Maire

make sure you arent using imessage when sending the cell text message, and setting is correct.

NDesai
Oracle
Oracle

@ABrown Try turning off iMessage and Reset Network Settings. 

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