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Good Citizen / Bon Citoyen

Re: Terrible Support by PM - I so regret - 10th day NOT RECEIVING CALLS OR TEXTS

wait how many days? Dont defend they wrong.. they are overwholem for selling more then they can support.

 

I paid them my money and I demand to get what I paid for. I am loosing business for unable to get calles, ITS NOT MY FAULT.

 

Its been 10 days.. I cant wait any longer... This is already over my head.

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Deputy Mayor / Adjoint au Maire

Re: Terrible Support by PM - I so regret - 10th day NOT RECEIVING CALLS OR TEXTS


@Vanterax wrote:

And you know those details how?


Just by following the threads in this community. Just recently another member admitted he sent 80 messages to a mod....

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Great Citizen / Super Citoyen

Re: Terrible Support by PM - I so regret - 10th day NOT RECEIVING CALLS OR TEXTS

Well, you have other members encouraging to be the "squeeky wheel".  So it goes to my point, disorganised and poorly planned.

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Good Citizen / Bon Citoyen

Re: Terrible Support by PM - I so regret - 10th day NOT RECEIVING CALLS OR TEXTS

Now that FIDO is offering same package and Canada wide calling I dont think anyone should stuck with Public Mobile anymore...

 

ALL you have to do is call findo and ask them to match the deal. Check RedFlagDeals people are getting GREAT SUPPORT where they can actually talk to a human on phone.

 

#badservice

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Great Citizen / Super Citoyen

Re: Terrible Support by PM - I so regret - 10th day NOT RECEIVING CALLS OR TEXTS

I don't think they are doing their best. There is no acknowledgement of our messages. @ute1978

Public mobile should have stated the backlog cleary before any of us who made the switch. My mother is on her death bed and I am alone with her at the hospital and can't receive any calls. Only way is whatsapp but not everyone has that...this is so frustrating...don't tell me to wait...we have waited
...
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Deputy Mayor / Adjoint au Maire

Re: Terrible Support by PM - I so regret - 10th day NOT RECEIVING CALLS OR TEXTS

I guess all mods are on leave until the end of the promo.

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Deputy Mayor / Adjoint au Maire

Re: Terrible Support by PM - I so regret - 10th day NOT RECEIVING CALLS OR TEXTS

@Rage I truly understand your frustration and I agree PM should have done something by now. 10 days without service is indeed unacceptable.

 

But if you want to rely on customer service by phone PM is not the right carrier for you. As a business man you should know the expression "due diligence". More than 10 days ago the community was full of threads about porting and activation issues.... and you still signed up and ported an important business line?

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Great Citizen / Super Citoyen

Re: Terrible Support by PM - I so regret - 10th day NOT RECEIVING CALLS OR TEXTS

Sending multiple messages to a mod affects the backlog how? They would just ignore and move on
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Good Citizen / Bon Citoyen

Re: Terrible Support by PM - I so regret - 10th day NOT RECEIVING CALLS OR TEXTS

@Mannie sorry to hear that...

 

Some should take action against Public Mobile... its unethical, WE ARE NOT BUYING LOTTERY that if you win you get service if you lose then byebye money...

 

This is such a terrible experiance 

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Great Citizen / Super Citoyen

Re: Terrible Support by PM - I so regret - 10th day NOT RECEIVING CALLS OR TEXTS

All I remember seeing on the announcements were we are offering this and that. Other friends of mine switched without issues. If everything went well with them why would I check the forums? I know once I get the connection it will be great.
Deployment of this deal should have been better planned out