cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Great Neighbour / Super Voisin

Temporary Suspension of My Account

I will be going to New Zealand for a month in September.

 

Is there a way to freeze my account for that time period 

 

so i wont be charged by the Autopay for the month im 

 

not in Canada?

 

Thanks in Advance

Mayor / Maire

Re: Temporary Suspension of My Account

 

@leeapollinariya You can use the Lost / Stolen feature in selfserve and reenable it when you return.

Mayor / Maire

Re: Temporary Suspension of My Account


@leeapollinariya wrote:

I will be going to New Zealand for a month in September.

 

Is there a way to freeze my account for that time period 

 

so i wont be charged by the Autopay for the month im 

 

not in Canada?

 

Thanks in Advance


Hi,

If you remove auto pay, then it will get suspended . You have 90 days to pay and remove it from suspension, after which the account will be deleted if not removed from suspension.

Mayor / Maire

Re: Temporary Suspension of My Account


@leeapollinariya , I lived in New Zealand for a few years. Beautiful place. 2 Degree's is a good cheap carrier if you are not familiar with the carriers there.