cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Good Citizen / Bon Citoyen

Switch from 3G to 4G plan, no change in speed

Hello fellow PB users,

I have just switch no more than 1 hours ago from the 4.5GB+500MB bonus 30 day 3G plan to a custom made 67$ 6GB 4G/LTE plan with Unlimited Calls Canada Wide and Unlimited text messages Internationally.

 

I can clearly see the changes made to my account, it's indicated 6000MB available of data.

 

My phone is the LG V20 H990N (Hong Kong version) with almost all the band's available.

 

Is there some kind of delay? I know when I first switch to PB for a 3G plan I got 4G speeds initially because it wasn't throttled down yet, is this the same issue but acting the other way around? I don't think it's fair in this case since I'm already paying the 4G speed but getting 3G speeds.

 

I get around 2.5-3mbps download and upload.Capture+_2019-07-08-14-08-44.png

Can anyone provide some feedback and let me know if I need to reach to a Moderator?

 

Thanks

Mayor / Maire

Re: Switch from 3G to 4G plan, no change in speed

@tqtrinh  Try going into your account, report your phone as lost/stolen, log out, wait 5 minutes, log in and report it found, then restart your phone. If it's still not working you may need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Town Hero / Héro de la Ville

Re: Switch from 3G to 4G plan, no change in speed


@tqtrinh wrote:

Hello fellow PB users,

I have just switch no more than 1 hours ago from the 4.5GB+500MB bonus 30 day 3G plan to a custom made 67$ 6GB 4G/LTE plan with Unlimited Calls Canada Wide and Unlimited text messages Internationally.

 

I can clearly see the changes made to my account, it's indicated 6000MB available of data.

 

My phone is the LG V20 H990N (Hong Kong version) with almost all the band's available.

 

Is there some kind of delay? I know when I first switch to PB for a 3G plan I got 4G speeds initially because it wasn't throttled down yet, is this the same issue but acting the other way around? I don't think it's fair in this case since I'm already paying the 4G speed but getting 3G speeds.

 

I get around 2.5-3mbps download and upload.Capture+_2019-07-08-14-08-44.png

Can anyone provide some feedback and let me know if I need to reach to a Moderator?

 

Thanks


@tqtrinh  Did you restart your phone after the switch?

Oracle

Re: Switch from 3G to 4G plan, no change in speed

This is the first time I have seen discussion about switching the other way.  There could very well be a lag in timing.  I would wait a day or two and if nothing change, then ask the moderators about maybe resetting the account.  Please do report back what happens for the benefit of those who do switch over to full speed LTE plans.

Re: Switch from 3G to 4G plan, no change in speed

I do recall a statement from someone at Public Mobile that changing in either direct, will have a delay of 1-2 days.

Re: Switch from 3G to 4G plan, no change in speed


@tqtrinh wrote:

Hello fellow PB users,

I have just switch no more than 1 hours ago from the 4.5GB+500MB bonus 30 day 3G plan to a custom made 67$ 6GB 4G/LTE plan with Unlimited Calls Canada Wide and Unlimited text messages Internationally.

 

I can clearly see the changes made to my account, it's indicated 6000MB available of data.

 

My phone is the LG V20 H990N (Hong Kong version) with almost all the band's available.

 

Is there some kind of delay? I know when I first switch to PB for a 3G plan I got 4G speeds initially because it wasn't throttled down yet, is this the same issue but acting the other way around? I don't think it's fair in this case since I'm already paying the 4G speed but getting 3G speeds.

 

I get around 2.5-3mbps download and upload.Capture+_2019-07-08-14-08-44.png

Can anyone provide some feedback and let me know if I need to reach to a Moderator?

 

Thanks


There's a 48 hour delay in speed changing going in either direction. There is nothing to do at this point.

Good Citizen / Bon Citoyen

Re: Switch from 3G to 4G plan, no change in speed

Yes I did restart my phone, no change.

Good Citizen / Bon Citoyen

Re: Switch from 3G to 4G plan, no change in speed

I'm changing plan just for a month though while I'm on a trip to Vancouver(originally from Montreal) switching back.

Good Citizen / Bon Citoyen

Re: Switch from 3G to 4G plan, no change in speed

Is that really the case? I don't find that very fair, I'm paying for 30 days but only will be enjoying the benefits of 4G LTE speed for 28 days?

Re: Switch from 3G to 4G plan, no change in speed


@tqtrinh wrote:

Is that really the case? I don't find that very fair, I'm paying for 30 days but only will be enjoying the benefits of 4G LTE speed for 28 days?


Yes, this is the case.  This is how long the system takes to change the speed. When performing a plan change, this is stated on-screen.  The exact wording is: 

  • When changing to a Data Plan of a different speed, you may experience a delay of up to 48 hours for the speed change to take effect. For example, if you have a 3G data plan and switch to a 4G LTE data plan, you will continue to receive 3G speeds for up to 48 hours before your new 4G LTE plan takes effect.