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Great Neighbour / Super Voisin

Submitting a Ticket

How do I submit a ticket or talk to someone?

Deputy Mayor / Adjoint au Maire

Re: Submitting a Ticket

Simon.JPG

 

Oracle

Re: Submitting a Ticket

The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.

 

 

 

 

Great Neighbour / Super Voisin

Re: Submitting a Ticket

Does anyone actually get a reply within a reasonable amount of time? cause this is ricidiculous trying to setup a phone and going on 14+ hours and it is used for work. Smiley Sad


@will13am wrote:

The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.

 

 

 

 


 

Great Citizen / Super Citoyen

Re: Submitting a Ticket


@fieldenc wrote:

How do I submit a ticket or talk to someone?


You can also send private message to Moderator_Team but they prefer the ticket method. Private message could take longer to receive response.

Great Neighbour / Super Voisin

Re: Submitting a Ticket

I had an issue with the porting of a land line number and not having any service after about 72 hours ( which I knew it was going to possibly take). I sent in a Ticket this morning at 9AM and by 2 PM had a response saying they found the problem, to power off the phone and I was up and running, when I powered back up. A big thank you! to Katherine on the Mod team for the fast service and quick resolve.Smiley Very Happy