cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Good Citizen / Bon Citoyen

Re: Stolen Phone & Keeping Plan


@stonechucker wrote:

I'm sure it's any connection to data, so if the WiFi is ever used (ie a free hotspot) it should still get the signal out.

 

If you have a passcode on it, that may not work as the thief may not be able to bypass it.

 

The find my iPhone should give you a last known location - that would be a start.  Then you can work with the police on it.


Yes, there's a passcode on it and it's in "lost" mode.  Seem like it would be useless to a thief really (and is a complete pain for me, lost photos, notes, contacts, etc).  I guess the thief could take the SIM out and that disables data.  It would only connect to my wifi networks like Shaw Open, so maybe there is a slim chance of that happening.  I think it's very difficult to wipe a stolen phone and use it without my Apple ID and password.  Not really sure what the best thing to do is - hope he turns it on in the next week and it connects to 3G and gives me a location I guess (but as I said, if he's taken out the SIM card it won't connect to 3G).  Totally sucks.

Re: Stolen Phone & Keeping Plan

Sorry, to be the bearer of bad news, but is all likelhood, you're not going to get your phone back.

 

Are you certain it was stolen, as in you caught someone pickpocketing you?  If there's a chance that it may have been dropped on the ground and someone finds it, the most you can hope is that someone brings it into a police station as lost property.

 

If the phone was misplaced, suspending the service and locking out the phone would prevent someone from figuring out how to contact you to try to return it.

 

Personally, I would not keep the service active for any reason if you don't know where the phone is.  The last thing you want is someone using the phone for potentially illegal purposes and having the police start questioning you when you'v done nothing wrong.

 

As for wanting to keep data active so you can locate the phone, even if you locate it, what are you going to do?  If the phone is truly stolen, it is proabably very unwise to confront someone with possible connections to the criminal elements. 

 

As mentioned earlier, my advice would also be to move on, blacklist the device, and passcode lock it so that no one can use that device (although they could still use the parts in it).

Great Neighbour / Super Voisin

Re: Stolen Phone & Keeping Plan

Hi there,

 

that really sucks your iPhon got stolen, as I’ve had this happen to me as well, but I was able to recover mine quickly; I got some tips that’ll help:

- first, login to Find my iPhone and make it as lost/stolen, this will prevent anyone from using your phone without the passcode, and will also prevent it from being restored and activated on another carrier (aka also blacklists it as well). This will also track your iPhone the moment it gets turned back on and connected to the internet (via wifi or cellular). 

- second, make sure you also turned on notifications as well, that way Apple will notify you if it’s ever connects to the internet. It’s better to have a plan on it, but you also don’t want anyone Trying to use it. You could just add a base plan to it, so it has a cellular connection, but the iPhone will try and connect to wifi on its own all the the time, to send its location to you when in lost mode. 

 

Good luck and and I hope you find it. 😊

 

Lonnie. 

Great Neighbour / Super Voisin

Re: Stolen Phone & Keeping Plan

my phone was stolen, and i haven't had a chance to create an account, now to create an account to report my cell stolen, i need to put my cell number for them to send me a code, but i don't have my phone. i would really like to keep my plan, but i need to purchase a new phine which i will need to wait till i have my cheque come in.

Mayor / Maire

Re: Stolen Phone & Keeping Plan


@Pattara wrote:

my phone was stolen, and i haven't had a chance to create an account, now to create an account to report my cell stolen, i need to put my cell number for them to send me a code, but i don't have my phone. i would really like to keep my plan, but i need to purchase a new phine which i will need to wait till i have my cheque come in.


@Pattara I'd suggest you reach out to the moderator team for assitance.  You can find the details here:  https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Mayor / Maire

Re: Stolen Phone & Keeping Plan

While your service is suspended you are still paying for service. Suspend does not extend your monthly date.

 

Chances are the thief has already removed your SIM card from the stolen phone and inserted a new one (or taken phone apart for parts). If they had wanted to use your SIM to make calls etc would already have done so. (many use stolen SIMs to make international dialing which Public does not support)

 

Even assuming for a moment you could find your phone, now what? Walk up to a house / apartment / condo and? You can't break door down (even if you could you might be outnumbered inside) and police will not do anything in this case (small claims court at best)

 

Mayor / Maire

Re: Stolen Phone & Keeping Plan

@Alejandra

Its actually far easier than you think

Blacklist is only Canada + USA wide. Those stolen phones often end up in Caribbean, Africa, east Europe or Asia

But even assuming for a second can hack / wipe the phone

Unless you have a brand new iPhone XS or something, its usually worth more money as parts

So they will break down the phone and sell battery, screen etc (think chop shop) as the entire phone is basically recyclable and the sum of all parts + labour is normally worth more than selling the used phone

 


@Alejandra wrote:

Yes, there's a passcode on it and it's in "lost" mode.  Seem like it would be useless to a thief really (and is a complete pain for me, lost photos, notes, contacts, etc).  I guess the thief could take the SIM out and that disables data.  It would only connect to my wifi networks like Shaw Open, so maybe there is a slim chance of that happening.  I think it's very difficult to wipe a stolen phone and use it without my Apple ID and password.  Not really sure what the best thing to do is - hope he turns it on in the next week and it connects to 3G and gives me a location I guess (but as I said, if he's taken out the SIM card it won't connect to 3G).  Totally sucks.


 

Great Neighbour / Super Voisin

Re: Stolen Phone & Keeping Plan

can you activate my new sim card and transfer the balance from my old one to new one

Moderator

Re: Stolen Phone & Keeping Plan

Hello @interceptor1001

 

Can you please send us a private message in regards to this issue? 

 

Thank you! 

Mayor / Maire

Re: Stolen Phone & Keeping Plan


@interceptor1001 wrote:

can you activate my new sim card and transfer the balance from my old one to new one


 @interceptor1001 

While you're waiting for the moderator that has connected with you...you can do all this yourself. You've lost your phone. Go into your self-serve and call it lost. Go buy a new SIM. Go into your self-serve and call it found. Then use the Change SIM feature to change the SIM card to the new one you just bought. Restart the new phone with the new SIM. No balance transfer needed.

Done.