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Good Citizen / Bon Citoyen

Slow website page

hey guys, I have been helping a lot of people switch over but they, and myself have noticed the  main site is very slow to load and some times on page 1-2 or 2-3 of activationg it hangs that long an error message comes up. What is going on there? are they that busy? or a glitch? we tried in different cities, on data, wife doesn't matter. If it's congestion what is the best time to do this to lessen the errors? thanks

 

Mayor / Maire

Re: Slow website page


@Mountainmaxman wrote:

hey guys, I have been helping a lot of people switch over but they, and myself have noticed the  main site is very slow to load and some times on page 1-2 or 2-3 of activationg it hangs that long an error message comes up. What is going on there? are they that busy? or a glitch? we tried in different cities, on data, wife doesn't matter. If it's congestion what is the best time to do this to lessen the errors? thanks

 


It is normal.  I activate my PM plan about 1 years ago,  Yes, it is slow.

Great Citizen / Super Citoyen

Re: Slow website page

I do it in the wee hours in the morning. I know Public Mobile's website goes down for maintence around 1:30EST.. I tend to use the selfserve after it comes back online. Nothing better than a server with minimal memory leaks.

 

I got a feeling it is not the webserver itself that is slow is Public / Telus backend that is probably the limiting effect.

Great Neighbour / Super Voisin

Re: Slow website page

YES sometimes the PM website page is slow but it opens after 10 - 15 seconds it is because of crowd in the site

 

Good Citizen / Bon Citoyen

Re: Slow website page

I wish a moderator can speak on this, I had one activation get screwed up because it partly went through as you go between the pages the last one lagged and timed out, tried to go back and it said it went through already but it never worked had to get help from a mod at that time Smiley Sad

Mayor / Maire

Re: Slow website page


@Mountainmaxman  a écrit :

I wish a moderator can speak on this, I had one activation get screwed up because it partly went through as you go between the pages the last one lagged and timed out, tried to go back and it said it went through already but it never worked had to get help from a mod at that time Smiley Sad


When something goes wrong with the web site it's a good thing to try again but not to go back. And changing the browser or on incognito mode it's usually helpful.

Oracle

Re: Slow website page


@Mountainmaxman wrote:

I wish a moderator can speak on this, I had one activation get screwed up because it partly went through as you go between the pages the last one lagged and timed out, tried to go back and it said it went through already but it never worked had to get help from a mod at that time Smiley Sad


Just an FYI: Our moderators are not allowed to "speak" about any service issues. All PM's announcements only originate from "head office". Hence the community discovers/reports issues before confirmation arrives. Robot Frustrated


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Good Citizen / Bon Citoyen

Re: Slow website page

I was wondering if it was normal too. It is indeed very slow, but for the price we pay for the plans I don’t mind waiting for the website to load. Otherwise we would have to wait longer on the phone with customer services from other companies!

Deputy Mayor / Adjoint au Maire

Re: Slow website page

@ShanieBerthelot welcome to the club lol not unusual at all small price to pay though

Great Citizen / Super Citoyen

Re: Slow website page

@ShanieBerthelotTry the website during off peaks hours.. it is usually better.