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Good Citizen / Bon Citoyen

Sim card

Just bought sim card and its saying invalid sim.

GR
Mayor / Maire

Re: Sim card

@publicjoe saying that when you enter it on the website to activate?

Oracle

Re: Sim card


@publicjoe wrote:

Just bought sim card and its saying invalid sim.


When you are trying to activate it that is the message you are getting?  Can you try to activate it with your browser in Private or incognito mode and see what happens?


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Great Citizen / Super Citoyen

Re: Sim card

Second person with the same problem. Did you try to activate it and got that message? Or did you get that message when you inserted it in the phone?

If its the former,  then contact a moderator.  Click on the green questionmar in the white circle at the bottom right of your screen. It takes you to Simon the autobot . Type moderator and follow the prompts to get to one .

If it is the latter, the phone is probably locked to your previous provider . Contact them or the manufacturer directly and ask them to unlock it for you.

 


@publicjoe wrote:

Just bought sim card and its saying invalid sim.


 

Mayor / Maire

Re: Sim card


@publicjoe wrote:

Just bought sim card and its saying invalid sim.


@publicjoe  Where did you buy the sim card from? If you get that message the first time you try activating the card online it means that the card had been previously activated. It is also possible that the PM servers are experiencing problems with new activations. Maybe try again in an hour.

Deputy Mayor / Adjoint au Maire

Re: Sim card

Could you please clarify if it is the phone that says invalid sim card or the activation form

Good Citizen / Bon Citoyen

Re: Sim card

Yes. I entered it about 4 times because after entering all the information with payment voucher and tried to activate it took about two minutes in trying to activate on line and did not activate. I tried again three more times, but now it says "sim card invalid".

Town Hero / Héro de la Ville

Re: Sim card


@publicjoe wrote:

Yes. I entered it about 4 times because after entering all the information with payment voucher and tried to activate it took about two minutes in trying to activate on line and did not activate. I tried again three more times, but now it says "sim card invalid".


Hi @publicjoe 

Wait for an hour and try again, it is locked in the previous session. Clear cache and nexttime try incognito mode, it should work

Sometimes vouchers need a day to be activated too. Where did you get the voucher avid when? You may have to try tonight or tomorrow.

If you can't do it by tomorrow please contact moderators

 

Ps dont forget your referral

Good Citizen / Bon Citoyen

Re: Sim card

The activation form is saying that. 

Good Citizen / Bon Citoyen

Re: Sim card

I waited a day and it's still saying that. A bought it from public mobile.