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Town Hero / Héro de la Ville

Re: Short changed on data


@Lennox wrote:

And to get a further kick in the nards, I don't get any of the funds paid for the old plan renewal on Oct. 1 credited back to my account


There's a misunderstanding of the system somewhere in here. Nards are not being kicked. Why do you think you would get a credit? Did you do an immediate plan change rather than waiting for the renewal with a future-change?

Model Citizen / Citoyen Modèle

Re: Short changed on data


@Lennox wrote:

And to get a further kick in the nards, I don't get any of the funds paid for the old plan renewal on Oct. 1 credited back to my account


When you renew or change early there is no credit for unused minutes, data or text.

Good Citizen / Bon Citoyen

Re: Short changed on data

had 1+1Gb plan, changed to 8 Gb tonight

Town Hero / Héro de la Ville

Re: Short changed on data


@Lennox wrote:

had 1+1Gb plan, changed to 8 Gb tonight


There we go. Early plan change.

No. You do not get credited the other remaining part of your old plan when you do an immediate plan change.

Model Citizen / Citoyen Modèle

Re: Short changed on data


@Lennox wrote:

had 1+1Gb plan, changed to 8 Gb tonight


Was oct 01 your renewal date? If so and you changed the plan today you have lost everything that you paid for on the 01st.

Good Citizen / Bon Citoyen

Re: Short changed on data

Had to do immediate change because of necessity of needing data for work

Model Citizen / Citoyen Modèle

Re: Short changed on data


@Lennox wrote:

Had to do immediate change because of necessity of needing data for work


Alright, You can try and plead your case but there is no guarentee. The Mods might show a gesture of goodwill.

 

To get help with your account, activation, or service?
 Please contact the Community Moderator Team to get help with your account.They are Public Mobile support employees who can help with your issue  

 

"https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder..."

 

"https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437"
Click here to send them a private message.

 

 In your message please includeSmiley TongueM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue. Don't know your pin?--provide any 3 of the following: Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date amount. How long until they reply?Smiley Surprisedffice Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time]. Messages are replied to during business hours and in the order they are received. Typical response time is between 1-3 hours, but can be up to 48 hours. There is no need to send multiple messages.Some good posts/reads: Search PM GUIDE to find some great posts and answers to many common questions

 

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Good Citizen / Bon Citoyen

Re: Short changed on data

that's right, just got back to civilization today so l got on here to remedy the problem

Highlighted
Town Hero / Héro de la Ville

Re: Short changed on data


@Lennox wrote:

Had to do immediate change because of necessity of needing data for work


Understandable. But no credits on an immediate plan change. It's unfortunate that you weren't aware of that.

Great Citizen / Super Citoyen

Re: Short changed on data

If still having an issue it's best to contact a mod. They always solve a data issue.