@grazyna wrote:
I am with PM for one month only but already have nothing but problems. I am on auto pay and payment was taken on my credit card. For no reason my service is suspended for three days nów. I did't get any support from mediators, they ignore my messages. Does anyone experience the same problems?
I noticed on my account and my parents account that the Auto-pay date and the actual renewal date were wrong last time. Just to be safe I prepaid the accounts and now that the renewal has gone by it seems to be in line again. I'm curious if your dates were out of sync too so you inadvertantly let your service lapse and then auto-paid it late. For some reason making a payment on a lapsed/suspended account doesn't always work. The lost/stolen trick or paying an extra $1 like others have suggested usually fixes that though.
The mods take a while, three days is a bit excessive. Part of the reason why they take so long, other than they need to hire more to keep up with all the new subscriptions, is that some people send in a ticket, and if they don't hear back within a few moments they send in another identical ticket and keep doing it until they get a response. This causes extra superfluous tickets to be in the queue and keeps other people from getting served as efficiently. The mod who gets the ticket may not know it was already fixed by someone else and waste time trying to fix it, or even the same mod might not realize it is the same user due to having worked on other tickets in the meantime and start the process all over again. That's the experience I have anyway at a site that I am a mod for anyway. With that said, PM should have a either a prompt telling the user they have another active ticket in the queue already, and ask if they sure they need to submit this one, or maybe a place in queue number so you can at least see your current ticket is getting closer to being processed. Ex. Current ticket XXX. Your Ticket XXX+13, so you know that your ticket isn't lost in the shuffle and will be worked on soon. Or just anything to give the user assurance that their ticket actually made it in, because even two days can feel like an eternity when something you feel you need is broken and you feel like your plight is being ignored.
