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Great Neighbour / Super Voisin

Server issues? Unable to go into my account to change plan or top up for the last 3 hrs

Hi is there server maintenaince right now? I can't get into my account to change my plan or top up for the last 3 hrs. The account selfserve webpage seems to load really slow or not at all. Please help.

Mayor / Maire

Re: Server issues? Unable to go into my account to change plan or top up for the last 3 hrs


@confy wrote:

Hi is there server maintenaince right now? I can't get into my account to change my plan or top up for the last 3 hrs. The account selfserve webpage seems to load really slow or not at all. Please help.


@confy  There have been lots of problems today, maybe due to the amount of people switching to the $25/15 plans if I had to guess.

 

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Self-serve-site-down-again/m-p/337719

 

 

Mayor / Maire

Re: Server issues? Unable to go into my account to change plan or top up for the last 3 hrs


@confy wrote:

Hi is there server maintenaince right now? I can't get into my account to change my plan or top up for the last 3 hrs. The account selfserve webpage seems to load really slow or not at all. Please help.


Another option is to use the 611 service. If you have a credit card registered on file then you can make payments with that. Or buy vouchers and enter them in.

Great Neighbour / Super Voisin

Re: Server issues? Unable to go into my account to change plan or top up for the last 3 hrs

Thanks for the reply, server overload sounds like a probable cause. Any offical word on this from someone that works at this company?

Model Citizen / Citoyen Modèle

Re: Server issues? Unable to go into my account to change plan or top up for the last 3 hrs

@confy You could also try using Chrome incognito, see if that helps.
Mayor / Maire

Re: Server issues? Unable to go into my account to change plan or top up for the last 3 hrs


@Alex888 wrote:
@confyYou could also try using Chrome incognito, see if that helps.

Not likely. It seems to be a server issue not a browser issue. I get the same hang too. Have you tried to get into your self-serve?

Model Citizen / Citoyen Modèle

Re: Server issues? Unable to go into my account to change plan or top up for the last 3 hrs

@z10user4 I just figured it would be worth a try, worst that could happen is it still doesn't work. Yes, I can get into my self-serve fine.
Model Citizen / Citoyen Modèle

Re: Server issues? Unable to go into my account to change plan or top up for the last 3 hrs

Happened to me too. 

Re: Server issues? Unable to go into my account to change plan or top up for the last 3 hrs

The self-serve system has been very slow the last couple of days.  If you can't get in, you can try again later if you're not in a hurry.

Great Neighbour / Super Voisin

Re: Server issues? Unable to go into my account to change plan or top up for the last 3 hrs

I was finally able to get into my account when the webpage finally loaded. Your solution would not have worked in my scenario because calling the 611 number gave no option to change my plan nor was there an option to pay a $10 amount.

 

But you get kudos for trying though! Thanks all for the fast replies.