Self Serve Login Issues

[will13am]

I tried a login just now, stuck at waiting for response from selfserve.publicmobile.ca.  It doesn't seem to time out but also not making progress either.  Is it down for everyone or just me?

[Nezgar]

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@will13am wrote:

I tried a login just now, stuck at waiting for response from selfserve.publicmobile.ca.  It doesn't seem to time out but also not making progress either.  Is it down for everyone or just me?

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The Self-serve portal is being swamped with the surge of people logging in to add their free 2GB and 500mins from the Holiday rewards announced today....

[colinvincent]

I have been having the same issue for the past few days. Not sure what is going on and would appreciate someone responding to this who knows the reason

[SD08]

It was working for me this morning around 10am when I went to check on my plan renewal.  Whenever I have any problems accessing the site, I find it is worth trying it in private mode or clearing my cookies.

[will13am]

I waited nearly 5 minutes and no movement.  I do know that even if working there is sometimes a huge wait. 

Edit:  It seems like whatever broke is no longer broken. 

[popping]

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@Anonymous wrote:

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@popping wrote:

I had the same login issue a few minutes ago  i just tried to open the login screen.  I got the overview screen instead of login screen.  Something is not right at PM server.

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When you're done in self-serve, do you log out or just close the tab and/or close the browser?

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I always log off before closing my tab.  Since the login was stuck a few minutes ago.  I closed the tab.  I think I was logged  in and the server was slow to show the overview page before I closed the tab.  When I tried to login again a few minutes later, I got the overview screen instead of the login screen.

[Anonymous]

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@popping wrote:

I had the same login issue a few minutes ago  i just tried to open the login screen.  I got the overview screen instead of login screen.  Something is not right at PM server.

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When you're done in self-serve, do you log out or just close the tab and/or close the browser?

[popping]

I had the same login issue a few minutes ago  i just tried to open the login screen.  I got the overview screen instead of login screen.  Something is not right at PM server.

[Anonymous]

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@will13am wrote:

I tried a login just now, stuck at waiting for response from selfserve.publicmobile.ca.  It doesn't seem to time out but also not making progress either.  Is it down for everyone or just me?

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I tried it just a few minutes ago and it was fine.

Edit: Literally...just a few minutes ago. Now not.

Edit: Now in. It took a long time. My previous edit was still waiting and I apparently impatiently added the edit.