HI all: port-in failure >> inaccurate data provided to new carrier OR old provider account is inactive.
Problem described suggests the account was suspended. Payments must equal plan cost, unless a new one is chosen. Suspect that as funds are added they immediately get taken to pay the current plan, so balance remains at zero.
A moderator will sort it it due course. 🙏
@Morris88, this thread is 29 months old. It either got resolved, or the OP left Public Mobile.
Please note, this time period was during a really horrid month long prom that got extend for months. Great deal (I'm still on the plan) but I signed up very early before the plan was available, so I had no activation issues.
These activation issues continue to this day. Sadly, Telus doesn't invest in Public Mobile to fix things quickly