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Received a SIM card confirmation, but now they send me to do the process again after no SIM card

Lexis71
Great Neighbour / Super Voisin
After more than 2 weeks almost 21days waiting for my standard SIM card to arrived in mail. After received a confirmation of SIM card and invitations into beta. I decided to email PM. Today I received an email saying if I want a new SIM card I have to request to go in beta. But I previously already did all that.
4 REPLIES 4

Lexis71
Great Neighbour / Super Voisin
The first one was order 2-3 weeks ago but when I request a new card they told me to redo the beta waiting for invitation process again.

@Lexis71,

It could take up to 10 business days. Do not forget that we just had a long weekend.

 

SIM card are shipped from Toronto, ON.

 

Lexis71
Great Neighbour / Super Voisin
Yes I fill out the form with my name and address about more than 2weeks ago but haven't received at my door so I emailed PM to request for a new shipment since the first one hasn't arrived.

Cyber
Mayor / Maire

@Lexis71,

 

You received your invitation code, then filled the form with your address to receive your SIM card but you never received your card to your door ?

 

 

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