cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Good Citizen / Bon Citoyen

Re: Private message response

But days? That's rediculous.

Highlighted
Mayor / Maire

Re: Private message response

@dmacdougallIt is up to 48 hours. I recommend people who rely on their phone for work, not to use Public Mobile for this reason. Again YMMV.

Highlighted
Good Citizen / Bon Citoyen

Re: Private message response

My problem is I'm paying and getting nothing. Literally, nothing. 

Highlighted
Model Citizen / Citoyen Modèle

Re: Private message response


@dmacdougall wrote:

Why is a reply to a PM so slow? 


There is a new support system in the works to help improve response times. You can read about it at the link below. It won't help your situation right now. hopefully a better system set to come in the near future.

 

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-support-enhancements-We-re-loo...

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Private message response

Lets see how long it takes to bring out a faster system for support.  

It is long over due.

Highlighted
Mayor / Maire

Re: Private message response


@dmacdougall wrote:

Why is a reply to a PM so slow? 


Repsonse time depends how busy. If there is outage, wait will be longer.  They answer as soon as they can.

Highlighted
Good Citizen / Bon Citoyen

Re: Moderators and overcharged on self-serve

They are not any better. I switched from koodo. That's not koodo that used to be anymore.

Highlighted
Town Hero / Héro de la Ville

Re: Private message response


@dmacdougall wrote:

My problem is I'm paying and getting nothing. Literally, nothing. 


Care to elaborate? Are you a new customer? Was it working at first but now it's not? What do you see when you sign in to Self Serve?

 

As others have said, it's a no frills service, so expect some delay with response time. But they will respond. Some issues can be sorted in the public forums, but you need to give more details about what's going on so we can try to troubleshoot with you.

Highlighted
Mayor / Maire

Re: Private message response


@dmacdougall wrote:

Why is a reply to a PM so slow? 


@dmacdougall  Is your phone service currently not working?

Highlighted
Oracle

Re: Private message response


@dmacdougall wrote:

My problem is I'm paying and getting nothing. Literally, nothing. 


@dmacdougall  there are several causes to this  but more information is needed:

 

  1.  new activation vs old customer
    • if new is phone compativble 
    • did activation fail
    • did it ever work
  2. if old
    • renewal issue?
    • phone issues
    • did you use up minutes if on $10 or 15$ plan

with additional info we can help guide you with some troublshooting

 

a screenshot of self serve overview might help (personal info redatced)