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Mayor / Maire

Re: RE: Problem activating Sim card

@Nekura7 

Moderators need to verify identity and then will be able to help you.  Unfortunately, the private messaging system is not live.  You should hear back from somebody tomorrow.  Wait times are longer than usual

 

Since Telus and PM are part of same company.  The port should have been quick.  There is likely a port/activation issue.  Does your Telus SIM card still work?

 

Things to try in the meantime as you wait for moderator:

1.  Reboot your phone

2.  Try your PM SIM card in another phone to help determine whether hardware issue/setup versus Public mobile service problem

3.  Lost/stolen phone trick.  Will reset your SIM.p

To report your phone  lost/stolen.  Login to your account.  Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found.  Reboot phone.

Great Neighbour / Super Voisin

Re: RE: Problem activating Sim card

Thanks for your reply dunkman.

The Telus card worked up until yesterday morning when I got an email from telus saying the service was cancelled due to the number transfer. 

I've tried all sorts of reboot and sim sim card reinsertion combinations. I just tried moving my PM SIM from my essential ph-1 to a galaxy 7 previously with a bell SIM and it doesn't work (the galaxy was displaying signal strength consistently but I think that's just part of the essential's software to not display signal strength if it's not usable).

I found the lost/stolen trick last night and was very hopeful but it didn't work either. When calling my number from another phone it says the number is disconnected so I'm sure it just needs to be registered on PM's service.

Just frustrating that it's taking so long. 

Mayor / Maire

Re: RE: Problem activating Sim card

@Nekura7 

You have tried what most experienced community members would suggest.  You are right...  you need moderator help, but unfortunately, they have been more busier than usual. Hopefully, by tomorrow, your issues will be resolved.

 

 

Great Neighbour / Super Voisin

Re: RE: Problem activating Sim card

I am now happily connected! The moderator was much quicker getting back to me on Friday and by that evening my number was properly connected. I even got a credit for the days I didn't have service. A rocky start but it ended well.

Mayor / Maire

Re: RE: Problem activating Sim card


@Nekura7 wrote:

I am now happily connected! The moderator was much quicker getting back to me on Friday and by that evening my number was properly connected. I even got a credit for the days I didn't have service. A rocky start but it ended well.


Good news! And welcome to public mobile!

Great Neighbour / Super Voisin

SIM card activation error

Hello all,

 

I just went through the process of signing up with Public Mobile for the first time.  I hit the final activate button and was given the message, "Generic Error  Oh No!  it looks like something went wrong, but don't panic.  Log out then log back in again to continue."

 

I tried to login and was given a "Sorry, you login attempt failed".  Several times.

 

My credit card is showing a fee.  At this point, I'm very unimpressed by the service and would appreciate help finalizing my registration.  Thanks, Amy

 

 

Mayor / Maire

Re: SIM card activation error

When you log into your self serve account - what is the status ?  If it is active and you have no service then contact a moderator.  It can take 48 - 72 hours for a response.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Great Neighbour / Super Voisin

Re: SIM card activation error

I can't access my self serve account and have no service.  Thanks for you help.  Will contact a moderator.