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Great Citizen / Super Citoyen

RE: Problem activating Sim card

Hey guys, im helping out a friend hook up 3 phones, she done the first one fine. Then the second one she is having problems.  On the final screen of activation when she tried to submit it, it came up error 'something went wrong' her credit card was charged so it sound's like it worked but it never, she tried to do it over again and it comes up invalid sim number. How can I help her get this fixed, I have her phone and sim info. who can hellp here? Thanks in advance

Mayor / Maire

Re: RE: Problem activating Sim card

@Mountainmaxman  the first thing is she using different email account for sign up?

Mayor / Maire

Re: RE: Problem activating Sim card

@Mountainmaxman 

Did your friend did a new activation or port over a number?  If PM already charged for account, I would not try again and get charged again.  Might want to wait some time.  Her account and number might start working.  

 

Might need to contact moderator if it does not work soon.  Expect 1-2 day wait.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Mayor / Maire

Re: RE: Problem activating Sim card


@Mountainmaxman wrote:

Hey guys, im helping out a friend hook up 3 phones, she done the first one fine. Then the second one she is having problems.  On the final screen of activation when she tried to submit it, it came up error 'something went wrong' her credit card was charged so it sound's like it worked but it never, she tried to do it over again and it comes up invalid sim number. How can I help her get this fixed, I have her phone and sim info. who can hellp here? Thanks in advance


@Mountainmaxman  Since the credit card got charged try the sim in the phone if it doesn't work then you need to notify the moderator team to complete the activation.

To contact Public Mobile click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team 

 

Mayor / Maire

Re: RE: Problem activating Sim card

@Mountainmaxman  you can try *611 on your phone to see if account is active

Mayor / Maire

Re: RE: Problem activating Sim card


@Mountainmaxman wrote:

Hey guys, im helping out a friend hook up 3 phones, she done the first one fine. Then the second one she is having problems.  On the final screen of activation when she tried to submit it, it came up error 'something went wrong' her credit card was charged so it sound's like it worked but it never, she tried to do it over again and it comes up invalid sim number. How can I help her get this fixed, I have her phone and sim info. who can hellp here? Thanks in advance


Error message or not, see if second sim card works.   Then check if self serve account for second account works. If it works, no action needed. On second sim, service might work but not online account.  If that occurs, you will need help from moderators.

Great Citizen / Super Citoyen

Re: RE: Problem activating Sim card

yes

REF
Great Neighbour / Super Voisin

Re: RE: Problem activating Sim card

Exact same problem. Just happened 1 hour ago. Did anyone offer a solution?

Mayor / Maire

Re: RE: Problem activating Sim card

@REF your SIM card will be locked out for an hour or so by the system. I suggest you go and enjoy summer, come back way after the sun is down and try again. Public Mobile's system is glitchy and over utilized.. but we are all here to save a buck here and there.
Great Neighbour / Super Voisin

Re: RE: Problem activating Sim card

Exact same thing happened to me on Tuesday. I was transferring my Telus number to PM. It took untill Wednesday morning for that to happen and to this moment I still have no service. A moderator finally got back to me this morning asking for additional information but then never followed up. I understand that it's cheaper because they have poor support but I was expecting that I could send a simple text message within a couple hours after I paid. 

My account is active, payment went through, number transfered properly, but can't call, text, or use data.

I'm assuming it's either a bad sim card or the service wasn't properly activated when I got the error at the end of the process...