Publicmobile internet

[darlene1]

My husband and I both are with public mobile but our mobile data don't work I tried everything

[dna2016]

@darlene1, am I seeing those dates correctly, it took practically 5 months or so for the MODS to get to you? and you're indicating it was just resolved?  That's a pretty long time if this is the case.  You're pretty loyal to have gone that long without data.

[CS_Agent · Accepted solution]

Hello darlene1,

Thank you for reaching out to us.

In order to better assist you in regards to your data issue, please send us a private message.

I am looking forward to your reply.

Cheers

Abdoulaye

[imm1304]

Hi @darlene1!

Which phone are you using? 

It may simply be a buggy sms app.  So first step should be to try a different app.  

Sorry I haven't read the history of this issue in previous pages as its an old thread. So I will just start by suggesting the generic simplest solutions first.  

[darlene1]

I do have use of mobile data now for the web and to receive pictures but I cant send pictures

[Michael77]

@darlene1,

Did your issue get resolved?

[stonechucker]

@darlene1, has there been any change to the status on this?

[stonechucker]

Is this a renewal date related issue possibly?  *IF* you are on a 3G speed plan, there have been reports of the data not renewing.

Any problems like this usually result in requiring assistance from the @CS_Agent.  You can send them information for your account(s) via a private message (look for the envelop icon near the top right corner).  Typically include account number if you have it, phone number, and PIN.

[will13am]

Assuming that calling and text work and there's a network connection, the problem with data issues usually are APN settings related.  Take a look at this post on setting up the phone for data.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p...

[mimmo]

@darlene1 did your data work before or are you just joining.

if old customer then probably you have used up your data.

if new customer:  APN settings or a netword reset/ factory reset (lg phones) is sometimes needed

this link might help out

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p...

basically though a little more detail on your situation hardware new/vs old customer might help  the community guide you to teh proper answer.