Public Mobile site problems

[watsonbd]

The site seems to be bouncing all over the place.  Having long distance trouble.  Went to check my plan and in last 30 minutes it has shown my balance as $158, then $48 and now $24.

Any insights?

[will13am]

@watsonbd , check the payment history.  Unless there is a renewal or an add-on purchase fund balance should not change.  

[Staliger]

@watsonbd Try to use another device to login. Does it show the same info? Wait for a while and try again. If the same picture remains until the end of the day, you may contact moderators for explanation: click the "?" in lower right side of the page, type "contact moderator", and follow directions (give as much info as possible) OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

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@watsonbd wrote:

The site seems to be bouncing all over the place.  Having long distance trouble.  Went to check my plan and in last 30 minutes it has shown my balance as $158, then $48 and now $24.

Any insights?

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It should be finished by now but I would guess it's still in the renewal process. Which might also explain why calling isn't working.

How much is your plan cost?

What are all your rewards?

[popping]

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@watsonbd wrote:

The site seems to be bouncing all over the place.  Having long distance trouble.  Went to check my plan and in last 30 minutes it has shown my balance as $158, then $48 and now $24.

Any insights?

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I don't have your issue ATM.

Logoff your session and restart your browser to try again.

Sometime, I have your issue if I switching between my accounts too quickly.

i.e. logoff one account and login to another account too quickly.

[gblackma]

@watsonbd  this is the first that I have ever heard about this. Try restarting your browser, clear your browser history, go to private/ incognito mode and log in again. Let us know if it works. Thanks.