We're far from normal times right now, as they're swamped with the huge influx from the fall promotion...some have been waiting about (or over) a week.
When things get back to normal, the KB doc indicates they try to answer back within 20-30 minutes (during business hours...which are also on the KB doc).
When will everything be back to normal? From the outside I have no idea, no access to queue numbers, etc. I do know from experience the last few days there's more visible Mod activity...so that's a good sign.
Based on this page, the steps Luddite referenced (for port-in) may work for new sign-ups too. The key is a failed activation (no service) vs. a failed port-in (no incoming calls).
However, kick starting the process (after waiting 24 hours) without a mod requires knowing the phone number (either the port-in number, or the assigned number if picking a new one). Do you have the assigned numbers anywhere? Then again, that path doesn't work in all cases. Even with the phone number it's a potential solution at best.
Mods can go further without the phone number of a failed activation (e.g. with the SIM numbers). Private message a Mod with the required details Luddite referenced.
Hopefully you can find the phone numbers and that path works. Otherwise it's private message and wait... Hang in there.
