11-23-2019 04:31 PM - edited 01-05-2022 09:48 AM
I'm trying to port my number over to Telus. When their team puts in my PM acct #, it says "incorrect account number". It shouldn't be that hard to do, right? It's just the account number that shows up in the self-serve portal.
11-23-2019 05:41 PM
Yes, the account is still active, and I gave them the 14 digit acct #.
11-23-2019 04:40 PM
@Sennis wrote:I did. I double, triple, and quadruple checked. I 100% gave them the right number.
I did. I double, triple, and quadruple checked. I 100% gave them the right number.
PM account must be active to port out. PM account numbers have 14 digits.
11-23-2019 04:35 PM
11-23-2019 04:33 PM
@Sennis @Double check what you sent them. There are a lot of 0s in there. See if you missed one
