Porting Issues

[ppachai]

I activated my account yesterday, and received confirmation that my number had been ported from Freedom.  I can make and receive calls but am receiving no data.  Can't figure it out.  I am using a LG V20 which is unlocked.  Can anyone help?

Thanks.

[Mary_M]

Hey @jamiedowner,

I've responded to your private message. It seems like the port did not properly process but I was able to get it going ! Please view your messages for more details 🙂

Cheers,

Mary

[jamiedowner]

i have sent a msg to a mod and no reply yet so i have to post here i got set up with PM yesterday everything works now but my number hasnt ported over i can call out send text but i can not get incoming calls i really need to get this fixed

and when i call out its shows the number i ported over

[ppachai]

Yes.  Thanks.

[imm1304]

does this mean that the factory reset helped?  

[ppachai]

Thanks.  Tried that but no success.

[Acekiller · Accepted solution]

If you have configured the APN and restart your phone, the next step would be creating a back up and then factory reset your phone.  A lot of user (myself included) had to factory reset the LG phone (mine is a LG G4) to get data to work.

[imm1304]

Hey @ppachai!

Welcome to PM!

You will need to manually enter the APN settings for data to work.  Some phones don't automatically configure APN settings.  Here is how you can do that:  https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-and-APN-on-my-And...