Port in number problems

[ashish]

Hi

I just signed in as new account. I am trying to transfer my local Toronto 416 number, but online portal is saying " we are having difficulties, please contact public mobile."

can you please check when this problem will be resolved.

I really want to have service with you, but lack of customer service is giving me a good vibe to join you.

Hope I will hear from you soon.

Thanks

[Cyber · Accepted solution]

@ashish,

Please note, the delay to transfer (port) a number are :

A cellphone number : 2-4 hours.

A landline number : 7 to 14 business days.

You account from where the transfer is done must be in good standing and paid while you are doing the transfer.

For your issue, you have to send an email to Public Mobile and include your account number from the previous provider.

How to send an email ?

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

  - Choose "SIM & Activation"

  - Choose "Porting"

  - Pick the option that matches closest to what you’re looking for help with.

Then click on "Email Us" and fill up the form.

An agent of Public Mobile will try to answer you ASAP.