cancel
Showing results for 
Search instead for 
Did you mean: 

Port from PM to Fido

Rubaniasingh
Great Neighbour / Super Voisin

Hello all 

 

 I  want to switch my service from Public Mobile to Fido.I have active $15 plan with me .

Fido is trying to port my number but getting an error from PM side.

 

please help

9 REPLIES 9


@mimmo wrote:

@Rubaniasingh what was the issue?


I would put money on the account number, unless the wrong phone number or name was applied.

mimmo
Retired Oracle / Oracle Retraité

@Rubaniasingh what was the issue?

Bye and enjoy Fido!

Rubaniasingh
Great Neighbour / Super Voisin

Its ported now.

 

thank you all 

Rubaniasingh
Great Neighbour / Super Voisin

My PM account is active

Fido says that it will take 3 hrs to complete the process again. 

popping
Retired Oracle / Oracle Retraité

@Rubaniasingh 

Porting a number requires the following information and condition:

1.  You PM number must be active

2.  Your PM number to be ported out

3.  Your PM account number whcih is on the overview page after login.

4.  Your name on your PM account.

 

You should also remove your autopay cc info from your account before starting the porting process because your account will be canceled after your number is ported out.

Rubaniasingh
Great Neighbour / Super Voisin

Checking further with Mod.

 

thanks team for replying 

mimmo
Retired Oracle / Oracle Retraité

Log into self serve double check your name is spelt correctly and copy the account number.

 

This is the only info they need to port your number.

 

Also Double check that your account says active.

 

 

Jb456
Mayor / Maire

Ensure the info you provided Fido matches your PM account.

Has Fido told you what the issue is?

 

 

You must make sure you PM account is active good standing and not suspended.

 

You can contact moderators for future assistance.

Simon.JPG

 

Need Help? Let's chat.