Port from Koodo

[jacquiefriesen]

I have been with public mobile for a few weeks and still cannot figure out how to port my number from Koodo. I am still paying with Koodo as well. I have left a few messages with a moderator. I don’t want to use my phone with the new number as I want to keep my old Koodo number.

[Pawprints1986]

If it's koodo post paid, you'll have to call them to remove port protections, then a moderator here can help you... Just went through this myself about a month ago

🙂

Oh also, make sure all your info matches your koodo info, address, etc of something doesn't match they won't be able to port. But they should be quick with sending you a list with what they need here. 

Out of curiosity, why are you switching from koodo? 

[computergeek541]

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@Naepalm wrote:

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@jacquiefriesen wrote:

I have been with public mobile for a few weeks and still cannot figure out how to port my number from Koodo. I am still paying with Koodo as well. I have left a few messages with a moderator. I don’t want to use my phone with the new number as I want to keep my old Koodo number.

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The number you had with koodo is it a postpaid number or prepaid. If it is prepaid then you will need help from a moderator. I believe if it is postpaid you just have to port your number over. 

But it sounds like you already activated your Public Mobile SIM so you probably have to speak with a moderator now:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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A moderator will be required no matter if the the Koodo account is prepaid or postpaid because Public Mobile is currently not accepting number portability requests throught he self serve system.

[will13am]

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@Naepalm wrote:

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@jacquiefriesen wrote:

I have been with public mobile for a few weeks and still cannot figure out how to port my number from Koodo. I am still paying with Koodo as well. I have left a few messages with a moderator. I don’t want to use my phone with the new number as I want to keep my old Koodo number.

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The number you had with koodo is it a postpaid number or prepaid. If it is prepaid then you will need help from a moderator. I believe if it is postpaid you just have to port your number over. 

But it sounds like you already activated your Public Mobile SIM so you probably have to speak with a moderator now:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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I agree.  This is the solution.  

[Naepalm]

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@jacquiefriesen wrote:

I have been with public mobile for a few weeks and still cannot figure out how to port my number from Koodo. I am still paying with Koodo as well. I have left a few messages with a moderator. I don’t want to use my phone with the new number as I want to keep my old Koodo number.

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The number you had with koodo is it a postpaid number or prepaid. If it is prepaid then you will need help from a moderator. I believe if it is postpaid you just have to port your number over. 

But it sounds like you already activated your Public Mobile SIM so you probably have to speak with a moderator now:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kselmak]

@jacquiefriesen 

How did you contact the moderators?

When did you do it the last time?

You should not contact them more than once to prevent mixup.

If you created the ticket and you don't hear from them in 72 hours, use the ticket number in the subject line save contact them for the follow-up directly through private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[gblackma]

@jacquiefriesen  Contact the moderators directly using this private message link . Type "Port Request " in the subject message field 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Use this link to see what is required to port your number 

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-...

Stay safe.

[RossN]

@jacquiefriesen Hello if you click on the? Bottom right corner and ask Simon to speak to a moderator so they can help you port your number good luck It usually takes between 2 to 48 hours for a response from the moderators