cancel
Showing results for 
Search instead for 
Did you mean: 

Port from Fido failed and PM selfserve is throwing error

icebear
Great Neighbour / Super Voisin

Hi, I am trying to port my Fido number to PM but got the following error in the portal:

We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.

 

The above message showed after I clicked on the check eligibility button.

 

BTW, I was new to PM

5 REPLIES 5

choding
Great Citizen / Super Citoyen

I ported my number from Fido, but I didn't have any issues.

I just finished it for only 30 min.

when i did, I used Firefox on Linux Mint.

I don't know how much difference between each web browser.

you try it again on another browser.

wish you good luck

Be sure to check that all your services are functional and the amount charged to your credit card is correct. If you do have further issues please start a new thread for each.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

icebear
Great Neighbour / Super Voisin

Thanks for everybody, although the error message showed up. Apparently the port has been completed successfully as I have received the text message.

If NDesai's suggestion also fails please try these:

  • clear your browser’s cache and restart your computer
  • turn off any popup/ad blocker
  • if you have one try with iPad

If they fail you will need moderator assistance. Send  a private message to the moderator team with:

  • PM account email address
  • PM SIM card number

Plus you may as well incude your porting info:

  • Fido account number, exactly as shown on your bill. 
  • Fido phone number
  • the name, exactly as shown on your bill
  • an Alternate Phone Number; someone else’s, not your own

Hang in there.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

NDesai
Oracle
Oracle

Try using private/incognito browsing mode. If you have access to apple devices, try using safari browser. 

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

Need Help? Let's chat.