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Plan states active on account but am not receiving any service

kntod
Good Citizen / Bon Citoyen

Recently toppped up my account and my plan says it is active but when I am on the network I am unable to call, text, or use data.  Any help would be greatly appreciated.

4 REPLIES 4

Anonymous
Not applicable

@kntod wrote:

Thank you very much it worked 


 @kntod:

Question for your memory...after you clicked suspend and while you waited...did your phone indicate no service? If so, was it pretty much immediate or did it take a bit of time?

kntod
Good Citizen / Bon Citoyen

Thank you very much it worked 

mimmo
Retired Oracle / Oracle Retraité

It's found in self serve click plans then lost stolen

Anonymous
Not applicable

@kntod wrote:

Recently toppped up my account and my plan says it is active but when I am on the network I am unable to call, text, or use data.  Any help would be greatly appreciated.


Try toggling the lost/stolen feature in the self-serve. Seems to work for a lot of people.

Suspend service, log out, wait a few minutes, resume service, restart phone.

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