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Good Citizen / Bon Citoyen

Plan not working

Signed up for new promo plan public mobile offered me. it was 3GB for $35 plus unlimited international text. My plan renewed today but all of a sudden i cant send texts or call anyone and everytime i do public mobile states i dont have text and talk in my plan even though it clearly states i do. I cant get through to any moderators and im being charged basically triple what i was last month and i dont even get to use any of it

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Mayor / Maire

Re: Plan not working


@Bainer55 wrote:

Signed up for new promo plan public mobile offered me. it was 3GB for $35 plus unlimited international text. My plan renewed today but all of a sudden i cant send texts or call anyone and everytime i do public mobile states i dont have text and talk in my plan even though it clearly states i do. I cant get through to any moderators and im being charged basically triple what i was last month and i dont even get to use any of it


Log into My Account...does it show as Active or something else ?

Try turning on Airplane mode...wait for a couple minutes, then turn off Airplane mode.

Let us know what fixes things.

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Great Citizen / Super Citoyen

Re: Plan not working

@Bainer55 the moderators take 24 to 48 hours to respond. I know that is a long time. Try restarting your phone and resetting your network settings. 

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Model Citizen / Citoyen Modèle

Re: Plan not working

@Bainer55 

If you have not had success contacting a moderator (Public Mobile representative) via the chatbot:

https://publicmobile.ca.ada.support/chat/

 

....use this direct link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Town Hero / Héro de la Ville

Re: Plan not working

@Bainer55 you are the second person with this problem within an hour. Try restarting your phone. Wait 30 seconds and restart it.  If this doesnt work contact a moderator and explain your situation. There 2 ways. Simon faster, private message slower response.

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  Stay safe. 

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Good Citizen / Bon Citoyen

Plan not working

Signed up for new promo plan public mobile offered me. it was 3GB for $35 plus unlimited international text. My plan renewed today but all of a sudden i cant send texts or call anyone and everytime i do public mobile states i dont have text and talk in my plan even though it clearly states i do. I cant get through to any moderators and im being charged basically triple what i was last month and i dont even get to use any of it

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Good Citizen / Bon Citoyen

Re: Plan not working

Yep its all active. tried airplane mode still wont work

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Mayor / Maire

Re: Plan not working

@Bainer55 Try to turn off your phone and put out SIM for several mins, then insert it back and turn the phone on. If you still have the problem, then better to ask moderators to restart your account on their end.

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Mayor / Maire

Re: Plan not working


@Bainer55 wrote:

Yep its all active. tried airplane mode still wont work


Log into My Account / Plan and Add-ons...find and click on Lost/Stolen. Click on Suspend then shut down phone for a moment. Restart phone, repeat steps only this time click on Resume service. Restart phone again.

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Mayor / Maire

Re: Plan not working

***Duplicate posts***  There's no need to post the same question multiple times.

 

@Bainer55 You already posted here: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Text-message-not-working/m-p/546403

and another one here: https://productioncommunity.publicmobile.ca/t5/Discussions/Plan-not-working/m-p/546415