06-01-2019 07:36 PM - edited 01-05-2022 07:39 AM
Hi team. I am on a 15 dollar plan and tried to change to 25 dollar one. It supposedly happen today June 1 but it didnt. I am charged 15 dollars again and the plan is the same.
Really like to get some help here.Thank
Solved! Go to Solution.
06-01-2019 09:11 PM
@Luddite wrote:@dabr FYI: in theory no prepayments are needed for a future plan change when autopay is enabled. Though your prepayment suggestion is the only (almost) foolproof way.
Thanks @Luddite , you're right prepayment isn't necessary (having done it myself) for future plan change. Probably could have phrased it better though:)
06-01-2019 09:05 PM
@dabr FYI: in theory no prepayments are needed for a future plan change when autopay is enabled. Though your prepayment suggestion is the only (almost) foolproof way.
06-01-2019 07:50 PM
@yanhe100 wrote:Hi team. I am on a 15 dollar plan and tried to change to 25 dollar one. It supposedly happen today June 1 but it didnt. I am charged 15 dollars again and the plan is the same.
Really like to get some help here.Thank
Did you add the funds in your account and then selected/future dated the change. It's a two step process, if not, then you need to contact the moderators help as suggested already.
06-01-2019 07:40 PM
If you need the $25 plan for this month, you can private message a moderator. Maybe add extra $10 into your account so moderator can change plans. Expect 1-2 day wait.
Send a private message to moderator through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437