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fch
Great Citizen / Super Citoyen

Picture Messaging Stopped Working on P20 Pro

I have been with Public Mobile for over 3 years now. I am having an issue with Picture Messaging. Picture Messaging has stopped working on my P20 pro which I have been using on Public Mobile network since Dec 2018. It stopped working almost a week back. LTE data and regular txt message works, but not picture messaging. I am unable to receive or send. I have attempted to configure a new APN as per insructions provided on web and public mobile community threads but no luck. I have also performed reset all network settings on the phone via reset network menu and still no luck. I would apprecaite if someone can look into my settings and provide some feedback as to what I am missing, as the picture messaging did worked on this phone and now it just stopped working.

 

Screenshot_20190711_115936.jpgScreenshot_20190711_120010.jpgScreenshot_20190711_120031.jpg

 

 

Mayor / Maire

Re: Picture Messaging Stopped Working on P20 Pro


@fch wrote:

I have been with Public Mobile for over 3 years now. I am having an issue with Picture Messaging. Picture Messaging has stopped working on my P20 pro which I have been using on Public Mobile network since Dec 2018. It stopped working almost a week back. LTE data and regular txt message works, but not picture messaging. I am unable to receive or send. I have attempted to configure a new APN as per insructions provided on web and public mobile community threads but no luck. I have also performed reset all network settings on the phone via reset network menu and still no luck. I would apprecaite if someone can look into my settings and provide some feedback as to what I am missing, as the picture messaging did worked on this phone and now it just stopped working.

 

Screenshot_20190711_115936.jpgScreenshot_20190711_120010.jpgScreenshot_20190711_120031.jpg

 

 


@fch Thr problem is that your APN Type needs to be setup properly and contain mms. Use the following settings as a reference.

 

These are the Public Mobile APN settings you need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.

Town Hero / Héro de la Ville

Re: Picture Messaging Stopped Working on P20 Pro

@fchIt is aliasredirect.. not aliasdirect in your MMSC. You had made a typo.. try changing it and see if it works.

Model Citizen / Citoyen Modèle

Re: Picture Messaging Stopped Working on P20 Pro

Your settings look correct.

 

Are you able to use mobile data if you have it?

 

It could be a network outtage.  I would give it an hour or tow and try again.

 

If still doesn't work; a mod would be the way to go.

Model Citizen / Citoyen Modèle

Re: Picture Messaging Stopped Working on P20 Pro


@fch wrote:

I have been with Public Mobile for over 3 years now. I am having an issue with Picture Messaging. Picture Messaging has stopped working on my P20 pro which I have been using on Public Mobile network since Dec 2018. It stopped working almost a week back. LTE data and regular txt message works, but not picture messaging. I am unable to receive or send. I have attempted to configure a new APN as per insructions provided on web and public mobile community threads but no luck. I have also performed reset all network settings on the phone via reset network menu and still no luck. I would apprecaite if someone can look into my settings and provide some feedback as to what I am missing, as the picture messaging did worked on this phone and now it just stopped working.

 

Screenshot_20190711_115936.jpgScreenshot_20190711_120010.jpgScreenshot_20190711_120031.jpg

 

 


You may try factory reset, you should backup before factory reset.

fch
Great Citizen / Super Citoyen

Re: Picture Messaging Stopped Working on P20 Pro

Fixed the typo - aliasredirect 

and also changed the APN Type to default,mms,agps,supl,fota,hipri

 

Still not able to send or receive any picture messages.

 

Town Hero / Héro de la Ville

Re: Picture Messaging Stopped Working on P20 Pro

@fch Did you restart after you change the typo?
fch
Great Citizen / Super Citoyen

Re: Picture Messaging Stopped Working on P20 Pro


@GinYVR wrote:
@fchDid you restart after you change the typo?

Yes, restarted the phone after both changes were done.

Later in the evening, I will place the public Mobile SIM into another phone and will see what happens.

Oracle

Re: Picture Messaging Stopped Working on P20 Pro

@fch  Are you using a data monitor that shuts data usage after a preset amount? While MMS does not count toward your data allowance I think the phone would still add it to usage?

Also, you may have responded to the earlier suggestion that you confirm other data services work when wifi is off. Which reminds me to suggest you try an MMS with wifi disabled.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Great Citizen / Super Citoyen

Re: Picture Messaging Stopped Working on P20 Pro

My best guess is a network outage, you can always try a simple restarting of your phone, try in a different location to test if there is an outage. Good luck!