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Mayor / Maire

Re: Phone still not working

 @PublicMob438 

Keep scrolling or use a different browser.

Model Citizen / Citoyen Modèle

Re: Phone still not working

@PublicMob438You should be able to get your add ons by this direct link https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-plan/

 

However if your phone is not working as you mentioned before.. I would advice against getting add ons because it is non refundable... as stated in the Terms of Service.

 

  • Prepaid service credits are non-refundable. After ninety days with no active rate plan, your account will be automatically deactivated.

Good Citizen / Bon Citoyen

Re: Phone still not working

Mine does not look like yours. Maybe it's because it is not ported over yet? Here is what I see. Sorry to be so dense but no wonder I couldn't find it.

 

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Good Citizen / Bon Citoyen

Re: Phone still not working

Thanks for the tip. I figured there were no refunds LOL. I wasn't planning on buying them today, but wanted to see how to do it and get ready for next week when I will need this. Thanks again for all your help.

Mayor / Maire

Re: Phone still not working

 @PublicMob438 

You were in the right spot before with that list of text you copied. Keep scrolling down.

Good Citizen / Bon Citoyen

Re: Phone still not working

I thought also just to update so that others know what to expect when changing providers and running into issues, it has now been 14 hours since I contacted the moderator to finalize the porting of my phone.

 

As well so that if anyone is searching, Chrome browser worked best for the form to open the account and fill out the fields to transfer and activate the phone. I prefer Opera but the form did not repeatedly load properly. I also tried internet explorer in windows 10 and it failed to work properly there as well. Interestingly the form would not load properly in my android phone using Chrome mobile which I thought was funny considering this is a cell phone transfer, and I usually do everything on my phone. LOL. Anyway I hope my post helps others in the future when they run into the same issue as I did. 

Model Citizen / Citoyen Modèle

Re: Phone still not working

@PublicMob438Since you had a good experience with your salesperson.. you might want to give him a shout out at the Retail Thread here: https://productioncommunity.publicmobile.ca/t5/Retail/bd-p/Retail

Good Citizen / Bon Citoyen

Re: Phone still not working

Thanks for the scrolling down, but so far here's the whole page. Probably because the number is not ported over yet there's nothing there. It's all okay though as once the moderator gets my phone fixed I am sure I will figure it out. I just thought it would be nice to know in advance how to handle addons. It was something to do while I watch my dead phone......LOL.

 

phone3.gif

Good Citizen / Bon Citoyen

Re: Phone still not working

Thanks for the retail thread link - I will give it a look. He was a good guy who tried hard.

Good Citizen / Bon Citoyen

Re: Phone still not working

I think they are having tech issues.