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Good Citizen / Bon Citoyen

Phone still not working

I joined June 5 around 10:00 PM but the transfer did not go through properly so my phone does not work. I have posted 4 private messages to the moderator_team but had no responses. Does anyone know if there are no moderators left? Is publicmobile having financial or technical problems? Thanks

Mayor / Maire

Re: Phone still not working


@PublicMob438 wrote:

I joined June 5 around 10:00 PM but the transfer did not go through properly so my phone does not work. I have posted 4 private messages to the moderator_team but had no responses. Does anyone know if there are no moderators left? Is publicmobile having financial or technical problems? Thanks


First of all ...where'd you get the time machine? Smiley Happy

 

Can you call/text out? Does data work if you have it? Try your old SIM. What provider are you transferring from?

The moderators can take a very long time to respond. There have been a long string of problems here and so they take days to respond.

Oracle

Re: Phone still not working


@PublicMob438 wrote:

I joined June 5 around 10:00 PM but the transfer did not go through properly so my phone does not work. I have posted 4 private messages to the moderator_team but had no responses. Does anyone know if there are no moderators left? Is publicmobile having financial or technical problems? Thanks


Depending on if you contacted them at 10 PM Pacific or Eastern Time, as they are only on until 9PM Pacific.  Sending multiple messages will not get you noticed sooner and Moderator response time is 2-48 hours.  Who did you port your number from?


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Good Citizen / Bon Citoyen

Re: Phone still not working

Thanks for replying. I was with pcmobile prepaid. I can call out that's all. Incoming calls are going straight to PCMobile voicemail. Nothing else works. 

 

You would have thought I could fix this with just changes in my profile but no such luck. Their activation form was fine when I filled it in.  Most of my friends told me I was insane to go to publicmobile. I had other friends who told me that they had left because it didn't seem there were any moderators left. Yesterday I bought the SIM card at Loblaw and the rep told me I would be better to change to their parent company, Koodo.  He told me that he had been swamped with people having problems and wanting to leave. 

Oracle

Re: Phone still not working


@PublicMob438 wrote:

Thanks for replying. I was with pcmobile prepaid. I can call out that's all. Incoming calls are going straight to PCMobile voicemail. Nothing else works. 

 

You would have thought I could fix this with just changes in my profile but no such luck. Their activation form was fine when I filled it in.  Most of my friends told me I was insane to go to publicmobile. I had other friends who told me that they had left because it didn't seem there were any moderators left. Yesterday I bought the SIM card at Loblaw and the rep told me I would be better to change to their parent company, Koodo.  He told me that he had been swamped with people having problems and wanting to leave. 


People fear the unknown.  I am actually getting more and more friends and family switching to PM after 2.5 years of me being on it and them seeing how much I am saving.

 

ETA  The Rep probably gets more commission if you sign up with Koodo and that could be an incentive for him to push you that way as well.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Mayor / Maire

Re: Phone still not working


@PublicMob438 wrote:

Thanks for replying. I was with pcmobile prepaid. I can call out that's all. Incoming calls are going straight to PCMobile voicemail. Nothing else works. 

 

You would have thought I could fix this with just changes in my profile but no such luck. Their activation form was fine when I filled it in.  Most of my friends told me I was insane to go to publicmobile. I had other friends who told me that they had left because it didn't seem there were any moderators left. Yesterday I bought the SIM card at Loblaw and the rep told me I would be better to change to their parent company, Koodo.  He told me that he had been swamped with people having problems and wanting to leave. 


Ahh sales reps...gotta love'em.

Porting numbers can take some time. Try using your old SIM. If it still works then fine keep using it. When it stops working, put in the PM SIM and it should all work then.

Good Citizen / Bon Citoyen

Re: Phone still not working

Old Sim dos not work. I am at work right now. My co-workers told me they waited several days with no replies and gave up. They said they had to do a chargeback on their CC to get a refund. My boss said that he has three phones, all the same type with publicmobile and only 1 went through properly. He said if it doesn't work with the original activation then you have to wait days. One phone he told me took 3 weeks before it finally worked. In the end though he said they all now work which is why I went with them. 

Good Citizen / Bon Citoyen

Re: Phone still not working

The rep told me that it was better to move to Koodo which is the parent company and then move to PCMobile. He said that usually works seamlessly. 

Town Hero / Héro de la Ville

Re: Phone still not working

@PublicMob438Actually Telus is the parent company, Koodo and Public Mobile are both known as flanker brands. PCMobile is Loblaw's house brand which is partnered with Bell.

 

Yes people have problems with Public Mobile posts here.. just like people who are sick goes to the hospital.. but as I mentioned in another thread. The number is relatively low.

 

But nevertheless if this is a tax write off item, since you mention the magic word "boss".. work should have taken care of it.

 

Anyways the process of porting can take up to 48 hours and it depends whether you (or the rep) have entered the porting information correctly. Assuming it goes well you should get a text like below

 

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Mayor / Maire

Re: Phone still not working


@PublicMob438 wrote:

Old Sim dos not work. I am at work right now. My co-workers told me they waited several days with no replies and gave up. They said they had to do a chargeback on their CC to get a refund. My boss said that he has three phones, all the same type with publicmobile and only 1 went through properly. He said if it doesn't work with the original activation then you have to wait days. One phone he told me took 3 weeks before it finally worked. In the end though he said they all now work which is why I went with them. 


And yet, many people activate without issue and go on with their lives never needing account help. I'm one. Twice. Albeit, I didn't port. But many people do, again without issue.

There certainly have been, coming up on, 3 straight months now of stupid problems here. But those same many people have not had problems throughout that time. Again...me.