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Phone problem

Courville89
Good Citizen / Bon Citoyen

Why can I not send or receive photos in text 

12 REPLIES 12

MJ23
Great Citizen / Super Citoyen

Have you tried restarting your phone? Some times it works.

 

cheers.

@Jessica_T, MMS is affected by the SMS limit, as MMS is still driven by the SMS/MMS.  If the 50 outgoing messages have been reached between SMS and MMS, then no outgoing MMS or SMS will be sent.

 

In the case of using data-based messaging apps, such as iMessage for iPhones, or WhatsApp, these services use strictly 'the data' bucket, and have no effect on the SMS/MMS count.  ****Except for an iMessage sent SMS.

Jessica_T
Town Hero / Héro de la Ville

@Alex888 wrote:

Have you checked your account to see if you hit your text limit?


@Alex888Text limit doesn't matter for incoming nor does it matter for MMS. Picture messages are no longer standatd text they are converted to MMS. So text limit is not an issue.

Alex888
Mayor / Maire

Have you checked your account to see if you hit your text limit?

Jessica_T
Town Hero / Héro de la Ville

@Courville89 wrote:

Yes 

 


@Courville89Yes to APN confirmation, or just that data is enabled?

 

Triple check the APN settings, check very carefully. If possible show screen shots of your APN, it seems sometimes people add a space first or remove a decimal place or mess this up. It has to be exact.

 

 Name: Mobile Internet

 APN: sp.mb.com

 Proxy: Not set

 Port: Not set

 Username: Not set

 Password: Not set

 Server: Not set

 MMSC: http://aliasredirect.net/proxy/mb/mmsc

 MMS proxy: 74.49.0.18

 MMS port: 80

 MCC: 302

 MNC: 220

 Authentication type: Not set

 APN type: default,mms,agps,supl,fota,hipri

 APN protocol: IPv4

 APN roaming protocol: IPv4

 APN enable/disable: APN enabled

 Bearer: Unspecified

 MVNO type: GID

 MVNO value: 4D4F

Courville89
Good Citizen / Bon Citoyen

Yes 

 

Anonymous
Not applicable

@Courville89 wrote:

Yes like for the data and stuff? My data is working so is texting and phone 


The dumb question...is your data mode on?


@Courville89 wrote:

Yes like for the data and stuff? My data is working so is texting and phone 


Data working and texting working doesn't necessarily mean that things are set up correct to be able t use MMS.  MMS has specific settings within the APN that need to be configured. If the MMS portion of those settings were missing or incorrect, your data would still work.

Jessica_T
Town Hero / Héro de la Ville

@Courville89 wrote:

Yes like for the data and stuff? My data is working so is texting and phone 


@Courville89Check again, APN can be configured to let data work, but not MMS. Texting is not MMS. Texting is SMS. SMS is not picture messaging. Phone is none of the above.

 

APN Settings:

 

Name: Mobile Internet

 

APN: sp.mb.com

 

Proxy: Not set

 

Port: Not set

 

Username: Not set

 

Password: Not set

 

Server: Not set

 

MMSC: http://aliasredirect.net/proxy/mb/mmsc

 

MMS proxy: 74.49.0.18

 

MMS port: 80

 

MCC: 302

 

MNC: 220

 

Authentication type: Not set

 

APN type: default,mms,agps,supl,fota,hipri

 

APN protocol: IPv4

 

APN roaming protocol: IPv4

 

APN enable/disable: APN enabled

 

Bearer: Unspecified

 

MVNO type: GID

 

MVNO value: 4D4F

 

 

APN Tethering Settings:

 

Name: Tethered Mobile Internet

 

APN: isp.mb.com

 

Proxy: Not set

 

Port: Not set

 

Username: Not set

 

Password: Not set

 

Server: Not set

 

MMSC: Not set

 

MMS proxy: Not set

 

MMS port: Not set

 

MCC: 302

 

MNC: 220

 

Authentication type: Not set

 

APN type: dun

 

APN protocol: IPv4

 

APN roaming protocol: IPv4

 

APN enable/disable: APN enabled

 

Bearer: Unspecified

 

MVNO type: GID

 

MVNO value: 4D4F

 

Courville89
Good Citizen / Bon Citoyen

Yes like for the data and stuff? My data is working so is texting and phone 


@Courville89 wrote:

Why can I not send or receive photos in text 


Usually, if you are unable to send an MMS type message, this usually means that your APN settings are not set correctly. https://apn-canada.gishan.net/en/apn/public-mobile

Jessica_T
Town Hero / Héro de la Ville

@Courville89 wrote:

Why can I not send or receive photos in text 


@Courville89Did you configure your APN?

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