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Great Citizen / Super Citoyen

Re: Phone number

Thanks. Didn't know that.  Would the wrong imea number have an impact on service once the port is complete?


@LovesToPM wrote:

@gblackma wrote:

What about the wrong imea number? Could they help with that too?


@LovesToPM wrote:

@darlicious wrote:

@kselmak  The porting department cannot help in this situation because account access is needed  thru public mobile.


I believe Telus porting centre can definitely help here.

 

OP can let them know the old provider account number and they should be able to complete the port request while on the phone.


 


Usually they only require one of these info (account number, IMEI, account PIN) to complete the port request (depending on who the old provider is).


 

Mayor / Maire

Re: Phone number

@gblackmaValid question.

 

It does not matter. PM will know your IMEI once you turn on your phone and connect to their network.

 

Town Hero / Héro de la Ville

Re: Phone number

Hi @gblackma 

That number is the phone id

It will identify the last piece of equipment that the previous service was used with.

You are under no obligation to use the same phone with the new service do it should not impact the new service beyond the port procedure. Once the sim is inserted that phone's imei number gets exchanged with the provider

Great Neighbour / Super Voisin

Re: Phone number

Thanks for the helpguys and gals. Called the number for the porting department and was resolved in the mater of minutes. 

Thanks again.

Great Citizen / Super Citoyen

Re: Phone number

Thanks for all the information. 


@LovesToPM wrote:

@gblackmaValid question.

 

It does not matter. PM will know your IMEI once you turn on your phone and connect to their network.

 


 

Model Citizen / Citoyen Modèle

Re: Phone number

When my dad was porting in his number from Telus, he accidentally typed the wrong phone number in the porting form. We were able to just re-submit the port request again and it completed quickly successfully.

 

Maybe try that as a first step.

Mayor / Maire

Re: Phone number


@Nezgar wrote:

When my dad was porting in his number from Telus, he accidentally typed the wrong phone number in the porting form. We were able to just re-submit the port request again and it completed quickly successfully.

 

Maybe try that as a first step.


All's good. OP resolved it 3 posts back, about 2 hours ago.

Deputy Mayor / Adjoint au Maire

Re: Phone number


@Nezgar wrote:

When my dad was porting in his number from Telus, he accidentally typed the wrong phone number in the porting form. We were able to just re-submit the port request again and it completed quickly successfully.

 

Maybe try that as a first step.


He probably got somebody a scare trying to port their number Smiley Happy

It went through in your dad's case because the real number was unaffected and in good standing, also the new port overrides the old port.

In this case, since they put the correct phone number there was probably a lock on it as process is already initiated and wouldn't be just released to the new port request without manual input. Maybe they could have waited for the request to expire. It may be long wait and lots of uncertainty.