if anyone knows why the auto payment doesnt work and when i manually added the money in through the website it still doesnt work but says the money is in the account. But when i call *611 and try to add the money it says it doesnt work and the balance is still $6 when the account says it has $120
can someone please help asap?? I have clients i need to contact and they need to contact me as well
@Tiffannylin, Did your auto-payment simply not work, or was the acount suspended?
If the autopayment simply didn't work, and the CC on file is perfectly good/not expired, then you should probably send a Private Message to the moderators team telling them what happened. They should be able to sort things out for you. Be sure to include your account number and PIN to help speed things up. Note that they are gone for the day, but will be back at 9AM(EST).
@Tiffannylin, it sounds like you will need to contact the Moderators to assist you.
if i am not mistaken, your phone still works right now, correct? Your account is probably getting charged tomorrow, that's why there is a balance on it, but you have $120 in you account.