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Great Neighbour / Super Voisin

Payment

I got charged for a sim card on Friday May 15th $11.10 and again Thursdays may 21 for $11.10


Accepted Solutions
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Great Neighbour / Super Voisin

Re: Payment

It might be a holding charge to verify the card is valid. Those get reversed automatically. If nothing happens in 48 hours, send a message to the moderators.

View solution in original post


All Replies
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Retired Oracle / Oracle Retraité

Re: Payment


@Mamba wrote:

I got charged for a sim card on Friday May 15th $11.10 and again Thursdays may 21 for $11.10


If you are certain that two different sim cards were're ordered, you'll have to submit a ticket through https:/publicmobile.ca.ada.support/chat .  Did you only receive one order number from Public Mobile by e-mail?

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Mayor / Maire

Re: Payment

Hi @Mamba 

If you have hard time getting through chat bot you can reach moderators directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

 

Welcome to public mobile

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Model Citizen / Citoyen Modèle

Re: Payment

@Mamba 

Sometimes when we buy something online retailers put payments through a couple times make sure funds are there, but when get bill, notice only charged once.

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Model Citizen / Citoyen Modèle

Re: Payment

@Mamba Where did you order the SIM? Are both charges from the same supplier?

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Great Neighbour / Super Voisin

Re: Payment

It might be a holding charge to verify the card is valid. Those get reversed automatically. If nothing happens in 48 hours, send a message to the moderators.

View solution in original post

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Great Citizen / Super Citoyen

Re: Payment

@Mamba are they both completed on your credit card? One might say pending and the other may have gone through. You can call your credit card company to see if this is the case.