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Great Neighbour / Super Voisin

Paid my balance, and still have no service

I paid my balance to renew my plan. However my service is still not active! It has been 2 days. How do I fix this. Or get my money back?


Accepted Solutions
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Mayor / Maire

Re: Paid my balance, and still have no service

@snaumani Hope you issue was resolved. If so, please mark the solution as accepted. 

 

Thank you @MarieHelene_L for your prompt response for help. 

View solution in original post


All Replies
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Town Hero / Héro de la Ville

Re: Paid my balance, and still have no service

Hey @snaumani

 

Really sorry to hear your plan did not renew as expected 😞

 

Could you please send me a private message with your phone number and 4-digit PIN number? I'll have this fixed right away!

 

Thanks, 

 

Marie



*Please do not post private info such as: phone number, account number, PIN etc... This is a public forum!*
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Mayor / Maire

Re: Paid my balance, and still have no service

@snaumani Hope you issue was resolved. If so, please mark the solution as accepted. 

 

Thank you @MarieHelene_L for your prompt response for help. 

View solution in original post

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Good Citizen / Bon Citoyen

Re: Paid my balance, and still have no service

Marie,

 

why do you have a picture in your avatar?

Can I get this? 

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Retired Oracle / Oracle Retraité

Re: Paid my balance, and still have no service


@Barbie2 wrote:

Marie,

 

why do you have a picture in your avatar?

Can I get this? 


MarieHeleneL is a former employee and as such, got to choose a custom avatar. Sorry, but the general userbase does not have this option.

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Model Citizen / Citoyen Modèle

Re: Paid my balance, and still have no service


@MarieHelene_L wrote:

Hey @snaumani

 

Really sorry to hear your plan did not renew as expected 😞

 

Could you please send me a private message with your phone number and 4-digit PIN number? I'll have this fixed right away!

 

Thanks, 

 

Marie


Why would a member send you their personal info? It should only be sent to PM moderators.

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Model Citizen / Citoyen Modèle

Re: Paid my balance, and still have no service

 


@benfatto wrote:

 

Why would a member send you their personal info? It should only be sent to PM moderators.

@benfatto MarieHeleneL Is a former Public Mobile employee as mentioned by @computergeek541 above.

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Good Citizen / Bon Citoyen

Re: Paid my balance, and still have no service

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