Paid my balance, and still have no service

[snaumani]

I paid my balance to renew my plan. However my service is still not active! It has been 2 days. How do I fix this. Or get my money back?

[445935293]

Restart

[BearFBI]

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@benfatto wrote:Why would a member send you their personal info? It should only be sent to PM moderators.

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@benfatto MarieHeleneL Is a former Public Mobile employee as mentioned by @computergeek541 above.

[benfatto]

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@MarieHelene_L wrote:

Hey @snaumani

Really sorry to hear your plan did not renew as expected 😞

Could you please send me a private message with your phone number and 4-digit PIN number? I'll have this fixed right away!

Thanks, 

Marie

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Why would a member send you their personal info? It should only be sent to PM moderators.

[computergeek541]

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@Barbie2 wrote:

Marie,

why do you have a picture in your avatar?

Can I get this? 

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MarieHeleneL is a former employee and as such, got to choose a custom avatar. Sorry, but the general userbase does not have this option.

[Barbie2]

Marie,

why do you have a picture in your avatar?

Can I get this? 

[Mana · Accepted solution]

@snaumani Hope you issue was resolved. If so, please mark the solution as accepted. 

Thank you @MarieHelene_L for your prompt response for help. 

[MarieHelene_L]

Hey @snaumani

Really sorry to hear your plan did not renew as expected 😞

Could you please send me a private message with your phone number and 4-digit PIN number? I'll have this fixed right away!

Thanks, 

Marie