cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Great Neighbour / Super Voisin

Paid for service, service not working.

I began using public mobile early June, thought it was great gift idea for my son. 

June was smooth now the plan lapsed for a couple days in July and when I topped up it ever since, he has not been able to make any phone calls. Every call he makes says he does not have a long distance add on.  We are currently using the 500 + 500, unlimited talk and unlimited text. It has been since Friday that he cannot make any outgoing calls or get any incoming calls. What gives?? We have powered his phone off/on, removed sim, re registered on network, made sure the date and time are correct. There is no number for us to call and have someone help so we are kind of stuck.

Model Citizen / Citoyen Modèle

Re: Paid for service, service not working.

@ShortneeSince you mentioned you had let your plan lapsed. I assume you have used selfserve to pay for a new month.. Does the page say your plan is Active again? Have you tried the lost / found trick or add $1 trick? I would advice always keep a months balance in your son's account.. even autopay can screw up at times.

 

Can you son send text (just SMS), or MMS (ie with pictures?)

Great Neighbour / Super Voisin

Re: Paid for service, service not working.

I did use self serve and the plan says active, it does not indicate at this point that it is suspended or anything. Just not working. 

Highlighted
Model Citizen / Citoyen Modèle

Re: Paid for service, service not working.

Screenshot_20190720-102540.png

 

Screenshot_20190720-102643.png

 

Great Neighbour / Super Voisin

Re: Paid for service, service not working.

Oops and no, cannot send text or anything.

Model Citizen / Citoyen Modèle

Re: Paid for service, service not working.

I believe it is accepted practice to wait 5 min between steps.

Deputy Mayor / Adjoint au Maire

Re: Paid for service, service not working.

@Shortnee   If you have tried all the options and still cannot get any service you'll need to contact Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Great Neighbour / Super Voisin

Re: Paid for service, service not working.

I'm having the same problem, I tried that so called trick but no luck.



I


 

Deputy Mayor / Adjoint au Maire

Re: Paid for service, service not working.


@Junetas wrote:

I'm having the same problem, I tried that so called trick but no luck.



I


 


Which trick..the lost/stolen one?  You could also try adding $1 top up to your account and restart your phone,  sometimes this will reset the account and sim too.

Great Neighbour / Super Voisin

Re: Paid for service, service not working.

Lost and found