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Good Citizen / Bon Citoyen

Re: PUK problem

Bump @Shazia_K and @Mary_M I have the same issue and pm'd details.
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Good Citizen / Bon Citoyen

Re: PUK problem

@game_theory  I went out and bought a sim from a store (check in kijiji they advertise there) Went into my account and clicked on change sim.  Service was back in all of 2 seconds.  Hope this helps.  I still have yet to hear from a mod or support.  Going to buy another sim for emergencies. 

Retraité / Retired

Re: PUK problem

Hey @game_theory,

 

Thank you for reaching out to us !

 

We completely understand how frustrating it can be to be without service, and I'm really sorry for the time it took to get back to you. The good news is that my colleague Amanda was able to provide you with the information you asked for via private private message Smiley Happy

 

Also keep in mind that our response timeframe will be back to normal as soon as our backlog is cleared!

 

I hope this helps,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **