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Great Neighbour / Super Voisin

PUK nurmbe is needed ASAP PLEASE HELP

Is the puk number located on my sim itself ?? 

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Re: PUK nurmbe is needed ASAP PLEASE HELP


@J0rdanna wrote:

Is the puk number located on my sim itself ?? 


PUK number of the card is not printed on the sim card.  It is a security code that only Public Mobile's moderators can provide you.

Mayor / Maire

Re: PUK nurmbe is needed ASAP PLEASE HELP

Thanks for moving this, @computergeek541 , even though it means that I need to type my reply again... ;-)

 

@J0rdanna 

What's the exact error message your phone displays?

If it is asking for a "network unlock PIN" you have to get that from your previous provider since your phone is still locked to them. 

If you entered the "network unlock PIN" too many times you might need to contact the manufacturer to get the PUK / master key.

 

As mentioned by @computergeek541 if you enabled the SIM lock function on your phone and  wrongly entered that code too many times you have to get that PUK from the moderator team.

Use this link to send a private message to the @Moderator_Team.

What to expect after sending your initial private message: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-how-you-verify-that-you-re-t...

 

More useful information on contacting the mods and getting help at Public Mobile:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

https://www.publicmobile.ca/en/on/get-help

 

Mayor / Maire

Re: PUK nurmbe is needed ASAP PLEASE HELP


@computergeek541 wrote:

@J0rdanna wrote:

Is the puk number located on my sim itself ?? 


PUK number of the card is not printed on the sim card.  It is a security code that only Public Mobile's moderators can provide you.


@J0rdanna 

You can send a private message to moderator using the following link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Moderator wait time is 2 - 3 days.