PLAN EXPIRED - CANT USE MY PHONE

[theghasem]

Hi all, 

I m preauthorized for monthly payments, today is the day the automatic payment supposed to go, but i cant use my phone cause it says my plan has expired? anyway i can solve this? I dont wanna loose bonus money from not using preauthorized payments?

Ghasem

[dabr]

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@theghasem wrote:

my credit card has enough amount, but my phone is not working as of the moment

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Try lost/stolen trick.  Log into your account, select plans/add-ons, select phone lost, suspend, log out, wait 5 mins, log back in and report phone found, log out restart phone.

You can also try adding one dollar to your account and then reboot the phone, sometimes this will also reset your account.

[Triguy]

 You could try the lost phone trick.

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone.

[theghasem]

my credit card has enough amount, but my phone is not working as of the moment

[SomeFriend]

If you got sufficient funds to cover the plan or you got a working credit card on the account, you should be fine.

My renewal was the night before, was able to call, text, and access data services while the account said that my plan has expired.

[Triguy]

Do you still have service ?  It can take a day for your account status back to active.

[dabr]

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@theghasem wrote:

Hi all, 

I m preauthorized for monthly payments, today is the day the automatic payment supposed to go, but i cant use my phone cause it says my plan has expired? anyway i can solve this? I dont wanna loose bonus money from not using preauthorized payments?

Ghasem

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Try your phone if it's working then ignore the message, error messages are common on the day of renewal.