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Good Citizen / Bon Citoyen

Re: Open letter to Public Mobile, Telus

Dear Prospective customers,

 

Public Mobile again has dropped three calls in a matter of 3 months. I have subscribed to the province wide unlimited talk plan and have paid my bills on time every single month.

 

Now I am trying to contact my home number in Vancouver, and the phone recording says, "Hi, Public Mobile here, sorry, talk is not included in your current plan. If you would like this service, you can easily change your plan at selfserve.publicmobile.ca". But I am already paying for this service. And this outage can last for 1 week and happening more and more frequently. (3 times now in a matter of 3 months) I have a medical emergency and needs to contact my family. And I still could not access my family members. Moderator does NOT respond to messages despite pleas.

 

I would seriously advise anybody against using this service.

Oracle

Re: Open letter to Public Mobile, Telus


@kav2001c wrote:

@stonechucker

I'd argue some more clarity as to what each brands goals are is required

It is beyond bizarre to me the way the Public-Koodo migration battles are going right now

 

It is actually CHEAPER for a client to walk into a Walmart, pay for a SIM activate on Public

Go home then port that number over to Koodo

 

I mean really; WHY??? Cat Surprised

 

They are literally fighting each other at this point and tons of rumours being thrown out by store reps about Public closing etc is not good

 


Sales repsreps  been saying that for years and these won't be Telus stores it will be "authorized"dealers .I don't see on going anywhere it is perfect for a lot of people and Telus won't want to lose that to Bell or Rogers


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Good Citizen / Bon Citoyen

Re: Open letter to Public Mobile, Telus

If your credit card works everywhere but public mobile, what is the specific error if anything and have you contacted your cc company to see if there was a block for that transaction as some certain transactions can get blocked by your cc company for certain things , especially for transactions not usually made on the card. 

Good Citizen / Bon Citoyen

Re: Open letter to Public Mobile, Telus

I had issues initlally that threw generic error, likely timing out after abt 15 mins or that. I redid the process and was successful. 

Good Citizen / Bon Citoyen

Re: Open letter to Public Mobile, Telus

I don't know if my credit card glitch was a PM algorithm, or human. MasterCard told me there was no blockage at their end. Meanwhile, mod Ashley confronted the problem, sent new paperwork to PM, restored my service for the duration, and I was able to pay the $6.00 balance online with my MasterCard. That was the nick of time, because I was already looking into PM alternatives. PM almost lost one user and two potential ones. Have a Bravo, Ashley.

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Good Citizen / Bon Citoyen

Re: Open letter to Public Mobile, Telus

didn't see this answer in other answers - WOW! Mobile boutique stores

Good Citizen / Bon Citoyen

Re: Open letter to Public Mobile, Telus

I agree totally and frustratingly!!!! I’m downgrading my plan..that is if a moderator would get back to me on it, as it’s not something the user can do on self serve. It’s been about six hours now since I posted in the community for help. Loving this sooo much. 

Mayor / Maire

Re: Open letter to Public Mobile, Telus


@DWood wrote:

I agree totally and frustratingly!!!! I’m downgrading my plan..that is if a moderator would get back to me on it, as it’s not something the user can do on self serve. It’s been about six hours now since I posted in the community for help. Loving this sooo much. 


There's a function in self-serve that lets you change your plan to something else. You can opt to do it now or wait until your renewal. I think I've read that if you change it before the end of the term that you lose money...or something.

 

Good Citizen / Bon Citoyen

Re: Open letter to Public Mobile, Telus

I read somewhere on this confusing site that when you downgrade a mod has to do it. I tried more than six times, reading and re reading the instructions on changing a plan. Whatever though, I’m only keeping the number active until I port over the Koodo in the next few days, ordered a MORE expensive plan than I have here, on a postpaid plan, with an IPhone at no upfront cost. Public Won’t be seeing another 72$ Payment from me again, moderator help or not. I’m fine with changing my phone number, and paying a lot more for it to get away from this crud for good. 

Mayor / Maire

Re: Open letter to Public Mobile, Telus


@DWood wrote:

I read somewhere on this confusing site that when you downgrade a mod has to do it. I tried more than six times, reading and re reading the instructions on changing a plan. Whatever though, I’m only keeping the number active until I port over the Koodo in the next few days, ordered a MORE expensive plan than I have here, on a postpaid plan, with an IPhone at no upfront cost. Public Won’t be seeing another 72$ Payment from me again, moderator help or not. I’m fine with changing my phone number, and paying a lot more for it to get away from this crud for good. 


Maybe it becomes crud if one doesn't top up their account for renewal.

This is a low budget, hands on, pre-paid cell service. The ones here are happy to be paying less.

But admitted, I might move to Koodo for that $15 base plan and pick up those add-ons that rollover like here.